Ops Excellence Lead — Retail, SOPs & Cross-Functional

eco-shop Malaysia; Petaling Jaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

eco-shop Malaysia in Petaling Jaya is seeking an experienced Operational Coordinator to manage day-to-day operations, coordinate between stores, Area Managers and head office, and drive issue resolution with clear recommendations. You will draft and update SOPs, prepare memos and communications, support rollout of new processes, and ensure documentation is version-controlled and audit-ready.

This role requires strong cross-functional collaboration, problem solving, and the ability to visit

Qualifications

• At least 4 years of relevant experience in retail operations, operations support, process improvement or multi-site operations.
• Experience coordinating cross-functional activities and driving action items to closure.
• Hands-on experience drafting or improving SOPs and management reports.
• Willingness to visit stores and travel locally as required.
• Retail industry experience preferred.

Responsibilities

• Own the coordination of day-to-day operational matters between the Operations Department, Area Managers, stores and Head Office functions.
• Assess and prioritise operational issues, identify root causes, coordinate corrective actions and escalation material risks with clear recommendations.
• Maintain an action tracker for operational issues and initiatives, ensuring owners and timelines are followed to closure.
• Anticipate recurring operational gaps and propose preventive or process-improvement measures.

Skills

Retail operations

Cross-functional coordination

Analytical thinking

Communication skills

Travel availability

Education

Bachelor's degree in related field

Job description

eco-shop Malaysia in Petaling Jaya is seeking an experienced Operational Coordinator to manage day-to-day operations, coordinate between stores, Area Managers and head office, and drive issue resolution with clear recommendations. You will draft and update SOPs, prepare memos and communications, support rollout of new processes, and ensure documentation is version-controlled and audit-ready.

This role requires strong cross-functional collaboration, problem solving, and the ability to visit