Operations Manager

Hai-O Enterprise Berhad; George Town; On-site; MYR 70,000 - 100,000; Full time

Job summary

Hai-O Enterprise Berhad is seeking an Operations Manager to lead the HQ, branches and stockists, ensuring operational excellence across inventory, logistics, customer service and after-sales support. You will drive compliance with SOPs and Direct Selling regulations, oversee facilities, vendor coordination and continuous improvement initiatives while supporting digital transformation and the MBO programme.

The role requires a Bachelor's Degree in business/operations and at least 5 years in

Qualifications

• Bachelor's degree in a related field and a minimum of 5 years' experience in Operations Management.
• Experience in branch operations, inventory, logistics and customer service.
• Knowledge of inventory management systems.
• Strong leadership, planning and problem-solving skills.
• Good command of English and Bahasa Malaysia; Mandarin is an advantage.

Responsibilities

• Lead daily operations of HQ, branches and stockists to ensure efficient business operations.
• Monitor branch productivity, operational performance and conduct regular branch visits.
• Manage stock availability, inventory control, logistics and nationwide product distribution.
• Drive stockist performance, operational compliance and business development.
• Support sales campaigns, product launches, events and distributor engagement activities.
• Establish and maintain high customer service standards and resolve escalated service issues.
• Oversee technical service operations, installation coordination and after-sales support.
• Ensure compliance with SOPs, Direct Selling regulations and operational policies.
• Manage branch facilities assets, maintenance and vendor coordination.
• Analyse operational performance and recommend continuous improvement initiatives.
• Support digital transformation, system enhancement and process automation.
• Coordinate the implementation and operational management of the Mobile Business Owner (MBO) programme.
• Lead, coach and develop the Operations team to achieve department KPIs.

Skills

Leadership

Planning

Problem-solving

Communication

Education

Bachelor's Degree in Business Administration, Operations Management, Supply Chain or related field

Job description

The Operations Manager is responsible for leading the overall operations of HQ, branches and stockists to ensure operational excellence, business continuity and customer satisfaction. This role supports business growth by managing branch operations, inventory, logistics, customer service, after-sales support, compliance and operational imporvement while working closely with the Sales, Marketing and Customer Service teams.

Responsibilities:

Lead daily operations of HQ, branches and stokists to ensure efficient business operations.

Monitor branch productivity, operational performance and conduct regular branch visits.

Manage stock availability, invantory control, logistics and nationwide product distribution.

Drive stockist performance, operational complance and business development.

Support sales campaigns, product launches, events and distributor engagement activities.

Establish and maintain high customer service standards and resolve escalated service issues.

Oversee technical service operations, installation coordination and after-sales support.

Ensure compliance with compan SOPs, Direct Selling regulations and operational policies.

Manage branch facilities assets, maintenance and vendor coordination.

Analyse operational perfromance and recommend continuous improvement initiatives.

Support digital transformation, system enhancement and process automation.

Coordinate the implementation and operational management of the Mobile Business Owner (MBO) programme.

Lead, coach and develop the Operations team to achieve department KPIs.

Requirements:

Bachelor's Degree in Business Administration, Operations Management, Supply Chain or related field.

Minimum 5 years' experience in Operations Management, preferably in MLM, FMCG or Retail.

Strong leadership, planning and problem-solving skills.

Experience in branch operations, inventory, logistics and customer service.

Knowledge of inventory management system.

Good communication skills in English and Bahasa Malaysia. Madanrin is an add advantage.

Established in 1975, Hai-O has since become an established household name offering a wide range of complementary medicines, medicated tonic, wellness, beauty and healthcare products and clinical services. Providing superior quality healthcare products at reasonable prices is always our business philosophy.

Hai-O was the first traditional healthcare company listed on Bursa Malaysia Securities Berhad since 1996. From a humble beginning with a small start-up capital, Hai-O has over the years been resilient to ride through the many business challenges to emerge stronger now on an equity base of approximately RM300 million. Its success had been honoured by various prestigious awards including the Forbes Awards (2007-2010).

The principal business of the Group involves wholesale and retail, multi-level marketing, pharmaceutical manufacturing and Chinese medicinal clinics. For over four decades, Hai-O had honed its expertise in building extensive and efficient distribution network and has successfully gained its market leadership in Malaysia.

Peking Tongrentang (M) Sdn bhd, a joint venture company between the world-renowned Beijing Tongrentang and Hai-O has started its business in Kuala Lumpur since 2002 and achieved remarkable performance in offering Traditional Chinese Medicine (TCM) Consultation services and high quality herbal medicines to the public.

Established in 1975, Hai-O has since become an established household name offering a wide range of complementary medicines, medicated tonic, wellness, beauty and healthcare products and clinical services. Providing superior quality healthcare products at reasonable prices is always our business philosophy.

Hai-O was the first traditional healthcare company listed on Bursa Malaysia Securities Berhad since 1996. From a humble beginning with a small start-up capital, Hai-O has over the years been resilient to ride through the many business challenges to emerge stronger now on an equity base of approximately RM300 million. Its success had been honoured by various prestigious awards including the Forbes Awards (2007-2010).

The principal business of the Group involves wholesale and retail, multi-level marketing, pharmaceutical manufacturing and Chinese medicinal clinics. For over four decades, Hai-O had honed its expertise in building extensive and efficient distribution network and has successfully gained its market leadership in Malaysia.

Peking Tongrentang (M) Sdn bhd, a joint venture company between the world-renowned Beijing Tongrentang and Hai-O has started its business in Kuala Lumpur since 2002 and achieved remarkable performance in offering Traditional Chinese Medicine (TCM) Consultation services and high quality herbal medicines to the public.

What can I earn as an Operations Manager