Retail Operations, Assistant Manager

Hai-O Enterprise Berhad; George Town; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hai-O Enterprise Berhad is seeking a dedicated Retail Operations Manager in Penang to drive performance across multiple outlets. You will lead a growth-focused ops team, implement SOPs, and ensure service excellence for both company-owned and franchise stores.

You will coordinate sales campaigns, monitor trends, and provide actionable insights to senior management while traveling to different outlets across Malaysia as needed.

Qualifications

• Diploma or higher in business/retail-related field with at least 3 years in retail chain or franchise ops.
• Demonstrated leadership with ability to coach and develop teams.
• Able to communicate effectively in English and Mandarin and travel within Malaysia.

Responsibilities

• Oversee daily operations of assigned retail outlets to meet sales and profitability targets.
• Lead, coach and develop the operations team to achieve sales targets and objectives.
• Develop and implement standard operating procedures, policies and service standards.
• Drive sales strategies, campaigns and service initiatives to improve performance and customer experience.
• Provide franchisees with guidance, support and training to ensure consistent quality and adherence to standards.
• Monitor market trends, provide insights to senior management and support retail strategy development.
• Coordinate opening, setup and launch of new outlets and inter-department collaboration.

Skills

Leadership

People Management

Strategic Planning

Customer Service

Communication

MS Office

Education

Diploma in Business Administration / Retail Management / Marketing

Tools

MS Office

Job description

Oversee the overall operations of assigned retail outlets, including sales performance, profitability, operating expenses and customer service.

Lead, coach and develop the operations team to achieve sales targets and operational objectives.

Develop, review and ensure effective implementation of operational procedures, policies and standards.

Drive sales strategies, marketing campaigns and service initiatives to improve outlet performance and customer experience.

2. Franchise Stores

Provide franchisees with operational guidance, support and training to ensure consistent service quality and compliance with Company standards.

Manage and monitor franchise agreements and ensure franchisees adhere to Company guidelines, values, standards and business initiatives.

3. Others

Monitor retail market trends, customer preferences and competitor activities, and provide market insights and recommendations to Senior Management.

Coordinate market research and support the development of retail strategies and initiatives.

Oversee the opening, set-up and preparation of new retail outlets.

Coordinate with relevant departments and subsidiary companies to ensure smooth execution of retail operations.

Perform any other duties as assigned by the superior from time to time.

Requirements:

• Minimum Diploma in Business Administration, Retail Management, Marketing or a related field, with at least 3 years of relevant experience in retail chain and/or franchise operations.
• Strong leadership and people-management skills, with the ability to motivate and develop teams.
• Result-oriented, proactive and self-motivated, with strong communication and interpersonal skills.
• Possess own transportation and willing to travel within Malaysia.
• Must be able to communicate and write in English and Mandarin (as the job requires to handle Chinese-speaking market)
• Computer literate with working knowledge of Microsoft Office, particularly Word, Excel and PowerPoint.
• Candidates who are able to commence work immediately will have an added advantage.

Established in 1975, Hai-O has since become an established household name offering a wide range of complementary medicines, medicated tonic, wellness, beauty and healthcare products and clinical services. Providing superior quality healthcare products at reasonable prices is always our business philosophy.

Hai-O was the first traditional healthcare company listed on Bursa Malaysia Securities Berhad since 1996. From a humble beginning with a small start-up capital, Hai-O has over the years been resilient to ride through the many business challenges to emerge stronger now on an equity base of approximately RM300 million. Its success had been honoured by various prestigious awards including the Forbes Awards (2007-2010).

The principal business of the Group involves wholesale and retail, multi-level marketing, pharmaceutical manufacturing and Chinese medicinal clinics. For over four decades, Hai-O had honed its expertise in building extensive and efficient distribution network and has successfully gained its market leadership in Malaysia.

Peking Tongrentang (M) Sdn bhd, a joint venture company between the world-renowned Beijing Tongrentang and Hai-O has started its business in Kuala Lumpur since 2002 and achieved remarkable performance in offering Traditional Chinese Medicine (TCM) Consultation services and high quality herbal medicines to the public.