Strategic Operations Leader - Distribution & Service

Hai-O Enterprise Berhad; George Town; On-site; MYR 70,000 - 100,000; Full time

Job summary

Hai-O Enterprise Berhad is seeking an Operations Manager to lead the HQ, branches and stockists, ensuring operational excellence across inventory, logistics, customer service and after-sales support. You will drive compliance with SOPs and Direct Selling regulations, oversee facilities, vendor coordination and continuous improvement initiatives while supporting digital transformation and the MBO programme.

The role requires a Bachelor's Degree in business/operations and at least 5 years in

Qualifications

• Bachelor's degree in a related field and a minimum of 5 years' experience in Operations Management.
• Experience in branch operations, inventory, logistics and customer service.
• Knowledge of inventory management systems.
• Strong leadership, planning and problem-solving skills.
• Good command of English and Bahasa Malaysia; Mandarin is an advantage.

Responsibilities

• Lead daily operations of HQ, branches and stockists to ensure efficient business operations.
• Monitor branch productivity, operational performance and conduct regular branch visits.
• Manage stock availability, inventory control, logistics and nationwide product distribution.
• Drive stockist performance, operational compliance and business development.
• Support sales campaigns, product launches, events and distributor engagement activities.
• Establish and maintain high customer service standards and resolve escalated service issues.
• Oversee technical service operations, installation coordination and after-sales support.
• Ensure compliance with SOPs, Direct Selling regulations and operational policies.
• Manage branch facilities assets, maintenance and vendor coordination.
• Analyse operational performance and recommend continuous improvement initiatives.
• Support digital transformation, system enhancement and process automation.
• Coordinate the implementation and operational management of the Mobile Business Owner (MBO) programme.
• Lead, coach and develop the Operations team to achieve department KPIs.

Skills

Leadership

Planning

Problem-solving

Communication

Education

Bachelor's Degree in Business Administration, Operations Management, Supply Chain or related field

Job description

Hai-O Enterprise Berhad is seeking an Operations Manager to lead the HQ, branches and stockists, ensuring operational excellence across inventory, logistics, customer service and after-sales support. You will drive compliance with SOPs and Direct Selling regulations, oversee facilities, vendor coordination and continuous improvement initiatives while supporting digital transformation and the MBO programme.

The role requires a Bachelor's Degree in business/operations and at least 5 years in