Operations Executive

Cargoflow Sdn Bhd; Shah Alam; On-site; MYR 39,000 - 45,000; Full time

Job summary

Cargoflow Sdn Bhd, located at UOA Business Park, Shah Alam, seeks an Operations Executive to manage day-to-day IT operations and drive successful project implementations. You will coordinate with clients, users, internal teams, technology vendors, and other stakeholders to ensure systems operate effectively and projects are delivered per requirements.

Experience in IT operations, software implementation, and stakeholder management is preferred, with added advantage for logistics or shipping

Qualifications

• Experience in IT operations or software implementations.
• Experience coordinating software implementations and IT projects.
• Strong communication and documentation skills.
• Willingness to travel for client operations and deployments.
• Immediate availability preferred.

Responsibilities

• Serve as primary contact for clients and internal stakeholders regarding system issues and operational matters.
• Monitor system performance and proactively identify risks, incidents, or service degradation.
• Coordinate with internal teams and external vendors to resolve issues in a timely manner.
• Lead system rollouts, upgrades, enhancements, and implementation activities.
• Coordinate UAT, deployment activities, and post-implementation support.
• Maintain project documentation including plans, change logs, and meeting minutes.

Skills

IT operations

Project coordination

Stakeholder management

Incident management

Job description

The Operations Executive is responsible for the day-to-day operational management of IT systems and software platforms, ensuring smooth system operations, effective project implementation, and timely resolution of operational issues.

The role involves coordinating with clients, users, internal teams, technology vendors, and other stakeholders to ensure systems are operating effectively and project implementations are delivered according to agreed requirements.

Candidates with experience in IT operations, software implementation, project coordination, or operational environments will be highly preferred. Experience in the logistics, port, terminal, shipping, or related industries will be an added advantage.

Salary Range:

RM3,500 – RM4,000 (depending on experience)

Key Responsibilities

Operations & System Management

• Serve as a primary point of contact for clients and internal stakeholders regarding system-related issues, operational matters, and user inquiries.
• Monitor system performance and proactively identify operational risks, incidents, or service degradation.
• Coordinate with internal technical teams and external vendors to ensure timely resolution of system issues.
• Participate in operational and coordination meetings with clients and relevant stakeholders to provide updates on system performance, incidents, and operational readiness.
• Act as the Major Incident Manager when required, coordinating resolution efforts, stakeholder communication, and updates during critical system outages or service disruptions.
• Ensure operational activities are carried out in accordance with agreed SOPs, service requirements, and compliance standards.

IT Project & Implementation Management

• Lead and coordinate system rollouts, upgrades, enhancements, and implementation activities.
• Act as the project coordinator between clients, users, internal technical teams, and vendors.
• Develop and maintain project plans covering scope, timelines, resources, dependencies, and risks.
• Track project milestones, deliverables, and implementation progress to ensure timely completion.
• Coordinate User Acceptance Testing (UAT), deployment activities, and post-implementation support.
• Maintain project documentation, including implementation plans, change logs, incident reports, meeting minutes, and post-implementation reports.
• Provide regular project status updates and elevate key issues or risks to management.

Infrastructure, Integration & Stakeholder Management

• Coordinate the maintenance and optimization of IT infrastructure, software applications, network connectivity, and system integrations.
• Support integration between company systems, client platforms, and third-party solutions.
• Work closely with clients, technology vendors, service providers, and internal teams to ensure effective implementation and system operations.
• Monitor vendor and service provider performance and follow up on service delivery and SLA requirements.
• Build and maintain strong working relationships with clients and stakeholders.
• Support business and operational teams in identifying system improvements and digitalisation opportunities.

Requirements

• Experience in operations, IT operations, project coordination, or a related field.
• Experience coordinating software implementation, system rollouts, upgrades, UAT, or digital transformation projects.
• Strong stakeholder management, communication, coordination, and documentation skills.
• Strong problem-solving and incident management skills.
• Ability to multitask, prioritise tasks, and manage operational issues in a fast-paced environment.
• IT knowledge or technical background will be an added advantage.
• Experience in the logistics, port, terminal, shipping, or other operational industries will be an added advantage.
• Willingness to travel as required to support client operations and project deployments.
• Preferably available to start immediately.
• Medical, dental, and optical claims

Work Arrangement

Location:

UOA Business Park, Shah Alam

Working Hours:

Monday to Friday, 9:00 AM – 6:00 PM