Operations Executive

Fuku; Kuala Lumpur; Remote; MYR 67,000 - 100,000; Full time

Job summary

FastCo is seeking an Operations Executive to bridge clients and our gig workforce. This remote role requires managing client postings, processing payments, and handling after-sales support, with one weekend day for shifts.

You will coordinate with the Client Success team to ensure smooth project delivery. You'll excel in a fast-paced environment, communicating clearly across channels, prioritising tasks, and delivering timely resolutions while maintaining a high standard of service for both

Qualifications

• Excellent communication skills required in written and online interactions.
• Customer service mindset with proactive problem solving.
• Ability to prioritise and multitask with attention to detail.

Responsibilities

• Serve as bridge between clients and gig workforce.
• Manage client job postings and communication to attract talent.
• Process payments for gig workers accurately.
• Support Client Success with after-sales queries.
• Act as client champion and ensure satisfaction.
• Multitask across client needs and gig worker support.
• Approach new challenges with a solutions-focused attitude.

Skills

Excellent communication

Customer service

Multitasking and prioritising

Tools

Google Suite

Job description

FastCo is the company behind FastJobs, South-east Asia’s top non-executive job portal for both job-seekers and employers, and FastGig, Singapore’s first flexi-work recruitment app.

FastGig is a platform that enables businesses to hire flexible workers, building an agile and robust blended workforce. Our fully managed service encompasses sourcing, onboarding, training, and payroll to help businesses manage peak periods and diversify headcount.

Are you energised by a fast-paced environment where you can build relationships and ensure smooth operations? Do you excel at balancing client needs with gig worker satisfaction? If so, this Operations Executive role is for you! Join our growing team and play a pivotal role in delivering an outstanding experience for our clients and gig workforce.

This is a remote position with a requirement to work one day on the weekend. Shifts are rotated, with hours between 7 AM to 4 PM, 10 AM to 7 PM, and 1 PM to 10 PM.

What You'll Do:

• Serve as the bridge between clients and our talented gig workforce.
• Manage client job postings, ensuring clear communication and attracting the right talent.
• Process payments for gig workers accurately and efficiently.
• Support the Client Success team by handling after-sales queries and troubleshooting client issues.
• Act as a client champion, responding promptly to inquiries and ensuring satisfaction throughout the project lifecycle.
• Multitask across client needs and gig worker support, maintaining a fast response rate and seamless workflow.
• Approach new challenges with a solutions-oriented mindset and a can-do attitude.

Who You Are:

• Willingness to work on a rotating shift basis, including one weekend day.
• Prior experience in job boards or the staffing and recruitment industry.
• Passion for delivering exceptional customer service.
• Excellent communication skills, excelling in both written and online interactions.
• Ability to proactively and independently manage customer and logistical challenges.
• Strong skills in prioritising, multitasking, and following up with meticulous attention to detail.
• Comfortable using Google Suite applications to streamline daily tasks.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.