Remote Operations Exec — Client Success & Gig Workforce

Fuku; Kuala Lumpur; Remote; MYR 67,000 - 100,000; Full time

Job summary

FastCo is seeking an Operations Executive to bridge clients and our gig workforce. This remote role requires managing client postings, processing payments, and handling after-sales support, with one weekend day for shifts.

You will coordinate with the Client Success team to ensure smooth project delivery. You'll excel in a fast-paced environment, communicating clearly across channels, prioritising tasks, and delivering timely resolutions while maintaining a high standard of service for both

Qualifications

• Excellent communication skills required in written and online interactions.
• Customer service mindset with proactive problem solving.
• Ability to prioritise and multitask with attention to detail.

Responsibilities

• Serve as bridge between clients and gig workforce.
• Manage client job postings and communication to attract talent.
• Process payments for gig workers accurately.
• Support Client Success with after-sales queries.
• Act as client champion and ensure satisfaction.
• Multitask across client needs and gig worker support.
• Approach new challenges with a solutions-focused attitude.

Skills

Excellent communication

Customer service

Multitasking and prioritising

Tools

Google Suite

Job description

FastCo is seeking an Operations Executive to bridge clients and our gig workforce. This remote role requires managing client postings, processing payments, and handling after-sales support, with one weekend day for shifts.

You will coordinate with the Client Success team to ensure smooth project delivery. You'll excel in a fast-paced environment, communicating clearly across channels, prioritising tasks, and delivering timely resolutions while maintaining a high standard of service for both