Customer Service Representative

GOGO TECH LTD; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

GOGO TECH LTD in Kuala Lumpur is seeking a Customer Service Representative to provide logistics support and handle customer inquiries. The role involves responding to concerns, managing complaints, and ensuring a positive service experience across phone and online channels.

You will coordinate fleet and projects, collaborate with our Singapore team, and develop SOPs for consistency. A rostered shift is required, including weekends and public holidays, with potential leadership opportunities for

Qualifications

• Minimum of SPM or Diploma.
• At least 1 year of customer service experience preferred.
• Strong written and verbal communication skills.
• Willingness to work a rostered shift including weekends/public holidays.
• Proficient English communication.

Responsibilities

• Coordinate projects and fleet with corporate clients across enterprise workstreams.
• Collaborate with the Singapore operations team to bridge gaps and streamline workflows.
• Handle end-to-end inquiries via WhatsApp, phone, and email with empathy and speed.
• Design, update and maintain SOPs for projects to ensure service consistency.
• Provide ad-hoc support as needed to assist business growth.
• Maintain high standards of customer service and professional experience.

Skills

Customer service

Communication

Attention to detail

Team player

Problem solving

MS Excel basics

Education

SPM or Diploma

Tools

Microsoft Excel

Job description

Working Arrangement: 5 days in office (Duty Roster between 6am to 10am, with 8 working hours per day)

We are seeking a dedicated Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those with more experience. Shift duty is required.

What You Will Deliver

• Project & Fleet Coordination: Act as the primary point of contact for corporate clients and our delivery fleet across various enterprise projects, ensuring seamless and timely execution.
• Cross-Functional Collaboration: Partner closely with our Singapore-based operations team to bridge operational gaps and streamline daily workflows.
• Omnichannel Support: Resolve end-consumer inquiries, issues, and escalations promptly and empathetically via WhatsApp, phone, and email.
• Process Documentation: Design, update, and maintain Standard Operating Procedures (SOPs) for both new and existing projects to ensure service consistency.
• Ad-Hoc Support: Tackle spontaneous challenges and handle ad-hoc tasks assigned by management to support business growth.
• Maintain professional customer service, creating a great experience for customers.

Who You Are

• Minimum of SPM or Diploma.
• At least one year of customer service experience is preferred (Fresh graduates are welcome to apply).
• Exceptional written and verbal communication skills, a sharp eye for detail, and a proactive attitude toward tracking, follow-ups and being a good teammate.
• A collaborative team player who thrives in a fast-paced environment and genuinely enjoys problem-solving.
• Foundational knowledge of Microsoft Excel for data tracking; possess a forward-thinking “AI adoption” mindset to embrace and leverage new tools for process optimization.
• Prior experience or understanding of logistics and last-mile transportation is a strong advantage.
• Proficiency in written and spoken English.
• This role operates on a rostered shift basis between 6:00 AM and 10:00 PM. Candidates must be comfortable and willing to work shifts that fall on weekends and Public Holidays.