Operations Excellence Specialist (Logistics)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Randstad Malaysia is seeking an operations professional to evaluate and refine global forwarding processes across international logistics networks. You will document and govern procedures, coordinate with regional teams, and design client-specific guidelines to meet service agreements.

The role requires strong analytical skills, experience in process mapping and auditing, and familiarity with enterprise forwarding platforms.

Qualifications

• Professional background in freight forwarding, logistics, or supply chain process management.
• Practical experience in process mapping, workflow documentation, and operational auditing methodologies.
• Familiarity with enterprise forwarding platforms and process documentation software tools.
• Strong analytical, problem-solving, and stakeholder management capabilities to facilitate change across regional teams.
• Degree or diploma qualification in maritime studies, logistics, supply chain management, or an equivalent discipline.

Responsibilities

• Document and govern global operating procedures and standards across international shipping workflows.
• Coordinate with regional operational teams to align local practices with unified global frameworks.
• Design client-specific operational guidelines to fulfill contractual commitments and service agreements.
• Perform process audits and analyze performance metrics to identify operational bottlenecks and efficiency gaps.
• Partner with technical design teams to drive process optimization and automation initiatives within logistics software systems.

Skills

Freight forwarding

Logistics

Process mapping

Workflow documentation

Operational auditing

Analytical thinking

Stakeholder management

Problem solving

Education

Bachelor Degree

Tools

Enterprise forwarding platforms

Process documentation software

Job description

about the company.

The organisation is a highly regarded global enterprise within the maritime and logistics sector, celebrated for its market stability, longstanding heritage, and consistent commercial growth. The company prioritises structured operational pathways and maintains a progressive culture that emphasizes continuous internal development and sustainable business practices.

about the job.

In this vital operational role, you will evaluate and refine global forwarding processes to maximize workflow efficiency across international logistics networks.

• Document and govern global operating procedures and standards across international shipping workflows.

• Coordinate with regional operational teams to align local practices with unified global frameworks.

• Design client‑specific operational guidelines to fulfill contractual commitments and service agreements.

• Perform process audits and analyze performance metrics to identify operational bottlenecks and efficiency gaps.

• Partner with technical design teams to drive process optimization and automation initiatives within logistics software systems.

skills and experience required.

• Professional background in freight forwarding, logistics, or supply chain process management.

• Practical experience in process mapping, workflow documentation, and operational auditing methodologies.

• Familiarity with enterprise forwarding platforms and process documentation software tools.

• Strong analytical, problem-solving, and stakeholder management capabilities to facilitate change across regional teams.

• Degree or diploma qualification in maritime studies, logistics, supply chain management, or an equivalent discipline.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree