Operation & Training Executive

ZHONGHE GROUP SDN BHD; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

ZhongHe Group Sdn Bhd is seeking an Operations & Training Executive to support daily operational administration, develop SOPs/workflows and coordinate training. This role bridges operations, admin, SOP management and business development to help the company scale its standardized processes.

The successful candidate will assist in mapping workflows, maintaining SOPs, preparing training materials and coordinating sessions with internal and external trainees.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Operations Management, Human Resources, Management or a related field.
• Fresh graduates welcome, or 1-3 years of experience in operations, company compliance, training, process management or related role.
• Experience in e-commerce, retail, logistics or a fast-growing startup is an advantage.

Responsibilities

• Coordinate day-to-day operation administrative activities across departments and monitor tasks.
• Develop, update and maintain SOPs and workflows, and ensure master SOP register is up to date.
• Develop training materials, arrange training sessions and manage logistics and registrations.
• Identify recurring training gaps and recommend corrective training; maintain centralized training materials.

Education

Diploma or Bachelor’s Degree in Business Administration, Operations Management, Human Resources, Management or related field

Job description

The Operations & Training Executive is responsible for supporting the company's daily operational administration, developing and maintaining departmental workflows and SOPs, coordinating & conductingtraining, and ensuring employees understand and follow established processes.

The role acts as a bridge between operations, administration, SOP/process management and businessdevelopment, helping the company build consistent and scalable ways of working as the business grows.

Key responsibilities

A. Operations Administration

Coordinate communication and monitor day-to-day operation administrative activities across departments.

Maintain operational records, forms, checklists and documentation.

Follow up on outstanding operational tasks and ensure deadlines are met.

Prepare daily, weekly and monthly operational reports.

Maintain accurate filing and documentation of operational activities.

Support management in coordinating cross-department projects and initiatives.

Assist in improving administrative processes to reduce duplication, delays and errors.

B. Workflow & SOP Management

Assist departments in mapping and documenting their workflows.

Develop, update and maintain departmental SOPs and work instructions.

Maintain the company's master SOP register and version control.

Coordinate SOP revisions following process changes, system changes or operational issues.

Monitor basic SOP compliance and report significant gaps to management.

C. Training

Develop training materials based on company SOPs and workflows.

Communicate with customers, business partners, agents, distributors, suppliers and other internal & external trainees regarding training arrangements.

Prepare training schedules, participant lists, training materials, presentations, handouts, guides and other training materials.

Arrange training venues, equipment, refreshments and other logistical requirements.

Send training invitations, confirmations and relevant information to participants. Coordinate registration and attendance.

Conduct or assist with training sessions where appropriate.

Liaise with internal subject-matter experts when specialized training is required.

Ensure training materials are properly prepared and updated.

Manage post-training communication and follow-up.

Identify recurring training gaps and recommend corrective training.

Maintain a centralized database of training materials.

About you

Diploma or Bachelor's Degree in Business Administration, Operations Management, Human Resources, Management or a related field

FRESH GRADUATES welcome, or 1-3 years of experience in operations, company compliance, training, process management or a related role

Experience in e-commerce, retail, logistics or a fast-growing startup is an advantage

ZhongHe Group Sdn Bhd is a diversified business and investment group focused on building scalable industry ecosystems through capital strategy, digital commerce, technology platforms, and global supply chain integration. With over 12 years of industry experience, the Group operates across sectors including e-commerce, retail distribution, hospitality, tourism, digital infrastructure, and cross-border trade. Through strategic investments, operational execution, and international market expansion, ZhongHe Group is committed to connecting capital, commerce, and innovation to create sustainable long-term value across global markets.

ZhongHe Group Sdn Bhd is a diversified business and investment group focused on building scalable industry ecosystems through capital strategy, digital commerce, technology platforms, and global supply chain integration. With over 12 years of industry experience, the Group operates across sectors including e-commerce, retail distribution, hospitality, tourism, digital infrastructure, and cross-border trade. Through strategic investments, operational execution, and international market expansion, ZhongHe Group is committed to connecting capital, commerce, and innovation to create sustainable long-term value across global markets.