Operations Training Manager (F&B)

MVC Resources; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Zohorecruit Kuala Lumpur is seeking an experienced L&D leader to design and drive multi-tier training roadmaps across high-volume restaurant networks. You will oversee end-to-end capability-building initiatives, store workflows, and service culture improvements.

The role collaborates with Field Ops, QA, Supply Chain, HR, and HQ L&D, while coordinating external vendors. English and Mandarin communication is essential; regular travel across regional stores is expected.

Qualifications

• Degree in Human Resources, Hospitality Management, Business Administration, Adult Education or equivalent.
• 5+ years driving operations training, L&D, or talent strategy in high-volume restaurant, retail or hospitality settings.
• Experience with site rollouts, multi-unit operations, franchisee enablement, and leadership development.
• Knowledge of instructional design, training delivery, metrics, and reporting tools.
• Strong communication across regional ops and international HQ.

Responsibilities

• Design and execute multi-tier training roadmaps (monthly, quarterly, annual) for operational priorities and market expansion.
• Oversee end-to-end capability-building initiatives including openings, store workflows, product quality, service culture, and hygiene compliance.
• Upgrade learning frameworks and materials to align with enterprise benchmarks and local market needs.
• Author and update training content for leaders, new hires, and frontline staff.
• Lead onboarding tracks, talent pools, and coach enablement to drive performance.
• Deploy evaluation frameworks to monitor adoption, engagement, and business impact.
• Collaborate with Field Ops, QA, Supply Chain, HR, and HQ L&D to translate needs into learning solutions.
• Identify, negotiate with, and supervise external training vendors and providers.
• Prepare management reports on milestones, gaps, and continuous improvement.

Skills

Operations training

L&D strategy

Instructional design

Franchisee enablement

Cross-functional collaboration

English & Mandarin

Travel readiness

Education

Degree in Human Resources, Hospitality Management, Business Administration, Adult Education

Tools

LMS / learning platforms

Job description

Kuala Lumpur, Malaysia | Posted on 09/22/2026

• Country Malaysia

Job Description

Key Responsibilities:

• Strategic Planning: Design and execute dynamic multi-tier training roadmaps (monthly, quarterly, annual) tailored to operational priorities and market expansion demands.
  
• Program Management: Oversee end-to-end execution of capability-building initiatives, encompassing grand openings, store workflows, product quality, service culture, food hygiene compliance, and management routines.
  
• System Standardization: Upgrade operational learning frameworks, standard operating materials, and instructional workflows to align enterprise benchmark standards with localized market conditions.
  
• Curriculum Design: Author, revamp, and facilitate training content targeting unit leadership, franchisee success, new hire integration, and frontline core competencies.
  
• Talent Pipeline & Coaching: Steer onboarding tracks, assistant and head manager talent pools, internal coach enablement, and direct field coaching to drive performance excellence.
  
• Performance Analytics: Deploy evaluation frameworks to monitor program adoption, completion, learner engagement, and tangible business impact post-training.
  
• Cross-Functional Synergy: Partner seamlessly with Field Operations, Quality Assurance, Supply Chain, HR, and Headquarters L&D teams to translate business needs into actionable learning solutions.
  
• External Partner Management: Identify, negotiate with, and supervise third-party educational vendors and localized training providers across key markets.
  
• Management Reporting: Synthesize training metrics, strategic milestones, gap evaluations, and continuous improvement actionable recommendations for executive leadership.
  

Requirements

• Degree in Human Resources, Hospitality Management, Business Administration, Adult Education, or an equivalent discipline.
  
• 5+ years driving operations training, L&D, or talent strategy preferably in high-volume restaurant networks, retail, or hospitality environments.
  
• Practical familiarity with new site rollouts, multi-unit store operations, franchisee enablement, and supervisory talent development.
  
• Comprehensive knowledge of instructional design, classroom and field facilitation, training effectiveness metrics, and reporting platforms.
  
• Outstanding interpersonal skills with proven capability to bridge communications across regional operations and international corporate headquarters.
  
• Business-level fluency in spoken and written English and Mandarin. Working knowledge of regional languages (such as Thai or Bahasa Malaysia) is advantageous.
  
• Action-oriented problem solver comfortable with regular travel across regional store locations.