Hotel Housekeeping Supervisor

BOUTECH HOTELS GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Bouthec Hotels Group SDN. BHD. is seeking a Housekeeping Supervisor in Kuala Lumpur to lead daily housekeeping operations, train staff, and ensure superior cleanliness and guest satisfaction across guestrooms, public areas, and offices.

The role requires a Diploma or equivalent, fluent English and Bahasa Malaysia, and at least three years of supervisory housekeeping experience. Mandarin is an advantage; shifts and holidays are required.

Qualifications

• Diploma or equivalent required.
• Strong leadership and communication skills.
• 3+ years housekeeping supervisory experience.
• English and Bahasa Malaysia fluency; Mandarin a plus.

Responsibilities

• Supervise housekeeping staff and coordinate shift schedules to ensure cleaning of offices, public areas and guestrooms.
• Plan and schedule cleaning programs, including annuals, move-in preparations and carpet cleaning.
• Inspect guestrooms, public areas and bathrooms to ensure cleanliness and quality standards.
• Maintain inventory and ensure safe handling of supplies and equipment; monitor PMS for room vacancies.
• Train team members, delegate tasks, appraise performance and address complaints.
• Identify cleaning needs and safety hazards and notify management for resolution.

Skills

Leadership

Communication

Organization

Attention to detail

Guest service

Education

Diploma or equivalent

Tools

Hotel PMS

Microsoft Office

Job description

The Housekeeping Supervisor provides high level of focus on guest satisfaction through maintaining an exceptional Housekeeping Department.

Responsible for providing day-to-day direct supervision, guidance and training of housekeeping team members on a signed shift.

Responsible for oversight of the detailed inspection program for superior cleanliness, a well-maintained facility and room quality.

Supervises housekeeping staff and coordinates staffing schedules to ensure the proper cleaning of offices, public areas and guestrooms.

Plans and schedules cleaning programs, including but not limited to annuals, move-in preparations and carpet cleaning.

Conducts regular inspections of all guestrooms, public areas and bathrooms.

Ensures on housekeeping inventory, supplies or equipment are ordered, as well as being handled and maintained safely.

Ensures staff in trained on the safe handling of cleaning chemicals in accordance with department and is compliant with local council, NIOSH and other regulatory bodies.

Inspect guestrooms, public areas and all housekeeping job assignments to ensure cleanliness, quality and the departmental standards are being met.

Oversees the removal, replacement and stocking of linen / terry and room amenities. Assists to clean, prepare rooms and performs other relevant housekeeping duties.

Prioritizes the cleaning duties and provides updates on status of completed rooms and work areas. Maintains records of rooms that receive cleaning approval and rooms that require further cleaning and maintenance.

Monitors the Property Management System (PMS) in order to track room vacancies for cleaning and maintenance.

Carries out supervisory responsibilities in accordance with the organization’s policies and procedures.

Trains team members; schedules and motivates team members; plans, assigns and direct work; appraise performance; reward team members; address complaints and resolve problems.

Identifies cleaning needs and potential safety hazards or repair needs, and notifies appropriate individuals for resolution.

Any other duties as directed by Director/Management/Superior from time to time.

REQUIREMENTS

Candidates must possess at least a Diploma, Higher Secondary / STPM / “A” Level / Pre-U, any field.

Required Language (s) English and Bahasa Malaysia.

Proficiency in Mandarin will be added advantage.

At least three (3) year(s) of working experience in the related field is required for this position.

The possess of The Housekeeping Supervisor must have leadership skills and knowledge to manage the daily operation of housekeeping department.

Strong organizational and analytic skills.

Eye for detail and highly standard for cleanliness.

Knowledge in organizing, planning, scheduling and maintaining standards.

Strong ability in knowledge of room division.

Strong communication Skills.

Distinctive, professional and warm personality.

Able to works on shifts, weekday and public holiday.

Ability to work independently and under pressure.

A passion for delivering exceptional levels of guest service.

Proficiency, preferred, with computer and computer programs, including Microsoft and hotel system