Housekeeping Team Leader

Meili Resort Hotel Sdn Bhd; Semporna; On-site; MYR 28,000 - 39,000; Full time

Job summary

Meili Resort Hotel Sdn Bhd in Semporna, Sabah is hiring a Housekeeping Team Leader to oversee daily housekeeping operations. You will lead, supervise and schedule room attendants and public areas staff, ensuring cleanliness and adherence to SOPs and service standards.

The role requires strong leadership, teamwork and communication skills, with at least 2 years in hotel housekeeping; Bahasa Malaysia and English proficiency, Mandarin an advantage. Based in Semporna with rotating shifts.

Qualifications

• Minimum SPM qualification; Diploma in Hospitality Management is an advantage.
• Minimum 2 years of working experience in housekeeping, hotel or resort.
• Experience leading or supervising a housekeeping team preferred.
• Knowledge of housekeeping operations, room cleaning and hotel cleanliness standards.
• Strong leadership, teamwork and organisational skills.

Responsibilities

• Lead, supervise and coordinate daily housekeeping activities.
• Assign daily cleaning duties and work schedules to staff.
• Monitor and inspect guest rooms, public areas and washrooms for cleanliness.
• Ensure tasks follow SOPs and service standards.
• Conduct regular room inspections and ensure readiness for check-in.
• Supervise cleaning activities and the use of cleaning chemicals/equipment safely.
• Coordinate with Laundry and Store departments for linen and supplies.
• Report maintenance defects and room-related concerns to Engineering.
• Coordinate with Front Office on room status and guest requests.
• Handle guest requests, complaints and housekeeping issues promptly.
• Conduct daily briefings and guide staff on priorities.
• Train and coach new employees on procedures and standards.
• Monitor attendance, grooming and performance; report concerns.
• Ensure proper lost and found procedures and documentation.
• Prepare daily housekeeping reports and inspection records.
• Identify improvements to boost efficiency and service quality.
• Ensure proper handling and storage of equipment and tools.
• Perform other duties as assigned by supervisor or management.

Skills

Leadership

Teamwork

Communication

Interpersonal skills

Organisation

Education

Diploma in Hospitality Management

SPM or equivalent

Job description

Position: Housekeeping Team Leader
Location: MEILI Resort Hotel, Semporna, Sabah

JOB RESPONSIBILITIES

Lead, supervise and coordinate the daily activities of housekeeping team members to ensure smooth departmental operations.

Assign daily cleaning duties and work schedules to Room Attendants, Public Area Attendants and other housekeeping personnel.

Monitor and inspect guest rooms, public areas, corridors, washrooms and other resort facilities to ensure cleanliness and hygiene standards are consistently maintained.

Ensure all housekeeping tasks are completed according to the resort's Standard Operating Procedures (SOPs) and service standards.

Conduct regular room inspections to ensure rooms are properly cleaned, arranged and ready for guest check-in.

Supervise daily cleaning activities, including vacuuming, sweeping, mopping, dusting, sanitising and general housekeeping maintenance.

Ensure all housekeeping staff follow proper cleaning procedures and use cleaning chemicals and equipment safely.

Monitor the availability and usage of housekeeping supplies, cleaning materials, guest amenities and linen.

Coordinate with the Laundry and Store departments to ensure sufficient linen, uniforms and housekeeping supplies are available.

Report maintenance defects, damaged furniture, equipment issues and other room-related concerns to the Engineering Department for follow-up.

Coordinate closely with the Front Office team regarding room status, guest requests, early check-ins, late check-outs and special room arrangements.

Assist in handling guest requests, complaints and housekeeping-related issues professionally and promptly.

Conduct daily briefings and provide guidance to housekeeping team members on work assignments, service standards and operational priorities.

Train, coach and guide new employees to ensure they understand housekeeping procedures and resort cleanliness standards.

Monitor staff attendance, grooming, discipline and work performance, and report any concerns to the Housekeeping Supervisor or Management.

Ensure lost and found procedures are properly followed, with all items recorded and handed over according to company procedures.

Assist in preparing daily housekeeping reports, room inspection records, cleaning schedules and other departmental documentation.

Identify areas for improvement and recommend practical solutions to enhance housekeeping efficiency and service quality.

Ensure proper handling, storage and maintenance of housekeeping equipment and cleaning tools.

Perform other housekeeping duties as assigned by the Housekeeping Supervisor or Management.

JOB REQUIREMENTS

Minimum SPM qualification or equivalent. A Diploma in Hospitality Management or a related field will be an advantage.

Minimum 2 years of working experience in housekeeping, preferably within a hotel, resort or hospitality environment.

Previous experience in leading or supervising a housekeeping team will be highly preferred.

Good knowledge of housekeeping operations, room cleaning procedures, public area maintenance and hotel cleanliness standards.

Strong leadership, teamwork and organisational skills.

Good communication and interpersonal skills.

Able to conduct room inspections and monitor staff performance effectively.

Familiarity with housekeeping inventory, linen management and cleaning equipment.

Able to communicate effectively in Bahasa Malaysia and English. Chinese (Mandarin) speaking ability will be an added advantage.

Responsible, detail-oriented, proactive and able to work independently.

Willing to work on rotating shifts, weekends and public holidays when required.

Willing to be based in Semporna, Sabah.