Operation Crew (Cake)

AINS DAILY MARKETING; Shah Alam; On-site; MYR 20,000 - 28,000; Full time

Benefits offered by this job

Staff Meal Provided - Free beverages

Workshops on training, or leadership

Job summary

Dua Ains Cake Batik in Shah Alam is looking for a responsible Operation Crew to support daily business operations. You will handle customer orders from walk-ins and online channels, prepare products for collection or delivery, and ensure accurate packing and labeling.

You will also help manage stock, maintain a clean workspace, and coordinate with riders for delivery if required. Training will be provided for fresh graduates who show initiative.

Qualifications

• SPM or equivalent is required.
• Experience in F&B/retail/operations is a plus.
• Fresh graduates encouraged; training provided.

Responsibilities

• Manage daily outlet operations to ensure smooth workflow.
• Handle customer orders via walk-ins, WhatsApp, and social media.
• Assist with order processing, packing, labeling, and delivery preparation.
• Coordinate orders and ensure correct quantities and delivery schedules.
• Monitor stock and replenish packaging materials and supplies.
• Keep operation areas clean, organized, and safe.
• Coordinate deliveries with riders or couriers as needed.
• Provide friendly customer service and respond to inquiries.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

SPM or equivalent

Job description

Dua Ains Cake Batik is a growing dessert brand located in Shah Alam, specializing in premium homemade cake batik and desserts. We are committed to quality, consistency, and customer satisfaction while creating a positive and supportive working environment for our team. As our business continues to grow, we are looking for a responsible, energetic, and customer-oriented Operation Crew to support our daily business operations.

Responsibilities:

Assist in managing daily business and outlet operations to ensure smooth workflow.

Handle customer orders through walk-ins, WhatsApp, social media, and other sales channels.

Assist with order processing, checking, packing, labelling, and preparing products for collection or delivery.

Coordinate customer orders and ensure products are prepared according to the correct quantity, specifications, and delivery schedule.

Assist in managing daily stock, including checking, arranging, and replenishing packaging materials and operational supplies.

Monitor product availability and communicate stock requirements to the supervisor or management.

Ensure the operation area, counter, storage area, and working space are clean, organized, and well-maintained.

Assist in coordinating delivery orders with riders, couriers, or delivery partners when required.

Provide friendly and professional customer service and respond to basic customer enquiries.

Handle customer feedback or complaints professionally and escalat(e?) issues to the supervisor when necessary.

Assist with daily sales records, order records, stock records, and other operational documentation.

Support promotional activities, events, campaigns, and company activities when required.

Work closely with the production team to ensure orders are completed and handed over according to schedule.

Follow company SOPs, hygiene standards, safety procedures, and operational guidelines.

Perform other ad-hoc operational duties assigned by the supervisor or management.

Requirements:

Minimum SPM qualification or equivalent.

Prior experience in F&B, retail, customer service, bakery, dessert, or operations is an added advantage.

Fresh graduates or candidates without experience are encouraged to apply (training will be provided).

Good communication and customer service skills.

Responsible, hardworking, proactive, and willing to learn.

Able to work independently as well as in a team.

Able to multitask and work in a fast-paced environment.

Good attention to detail, especially when handling customer orders and product quantities.

Able to work on weekends and public holidays if required.

Comfortable with standing, moving, and handling operational tasks for extended periods.

Contributions :

KWSP/PERKESO/EIS provided

Benefits :

• Staff Meal Provided - Free beverages
• Workshops on training, or leadership development.

Registration No. 202203092919 (SA0581051-P)