Operation Coordinator (Customer Service)

OPTIMUM INFOSOLUTIONS (M) SDN BHD

Malacca City

On-site

MYR 39,000 - 58,000

Full time

4 days ago

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Job summary

OPTIMUM INFOSOLUTIONS (M) SDN BHD is seeking an Operation Coordinator to join the Customer Service team. You will support daily operations, coordinate activities, and ensure smooth execution of campaigns and events.

The role requires strong communication, attention to detail, and the ability to work independently as well as in a collaborative team. English and Bahasa Malaysia are essential; Mandarin is a plus.

Qualifications

Diploma or Degree in any field is preferred.
Strong communication and interpersonal skills with attention to detail.
Agile and able to work in a fast-paced environment with good time management and coordination.
Positive attitude with willingness to learn and a can-do spirit.
Ability to work independently and also collaborate in a team.
Proficient in English and Bahasa Malaysia; Mandarin is a plus.
Basic knowledge of Microsoft Excel or Google Sheets is an advantage.
Able to handle feedback professionally and respond empathetically to customers.

Responsibilities

Manage walk-in inquiries and provide excellent customer service.
Collect feedback from interactions to identify issues and drive resolution.
Assist in preparing collaterals and communications for campaigns.
Support ad-hoc campaign launches and operational activities as needed.
Coordinate with city leads to ensure engagement activities are visible and well executed.
Provide on-ground support during events, activations, or campaigns.
Assist with administrative tasks, reporting, and other duties as delegated.
Coordinate across internal stakeholders for smooth execution of initiatives.
Maintain accurate records and documentation related to daily operations.

Skills

Communication

Interpersonal skills

Time management

Presentation

Coordination

Team collaboration

English & Bahasa Malaysia

Mandarin (advantage)

Excel/Sheets

Education

Diploma or Degree

Tools

Excel/Google Sheets

Job description

Operation Coordinator (Customer Service)

Get to know the team:

You will be a part of an energetic, cohesive, and fun team with a strong performance culture and people-oriented mindset within a respectful work environment. The Operations Team is responsible for maintaining a high standard of operational excellence in the city they manage, while ensuring strong market visibility and engagement.

The day-to-day activities:

Manage walk-in sentiments by attending to inquiries, handling concerns professionally, and providing excellent customer service.
Collect feedback from walk-in interactions and support discussions to help identify issues and drive resolution.
Assist the team in preparing collaterals and communication materials for campaigns and engagement activities.
Assist with ad-hoc campaign launches and operational activities as needed.
Work closely with the team and city leads to ensure engagement activities are visible, well-coordinated, and effectively executed.
Provide on-ground support during events, activations, or campaign rollouts when required.
Assist with administrative tasks, reporting, and any other duties delegated by the team and leads.
Support coordination across internal stakeholders to ensure smooth execution of team initiatives.
Maintain accurate records, updates, and documentation related to daily operations and activities.

Skills Requirement / The must haves:

Preferably holds a Diploma or Degree in any field.
Strong communication and interpersonal skills with good attention to detail.
Agile and able to work in a fast-paced environment with good time management, presentation, and coordination skills.
Positive attitude with a strong willingness to learn and a can-do spirit.
Able to work independently while also collaborating effectively in a team environment.
Proficient in English and Bahasa Malaysia; proficiency in Mandarin would be an added advantage.
Basic knowledge of Microsoft Excel or Google Sheets is an advantage.
Able to handle feedback professionally and respond to customer concerns with empathy and professionalism.

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to "Empower Business with Technology."

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud & Mobility Solutions, Analytics & Insights and Shared Services.