Operation Coordinator (Customer Service)

Optimum Infosolutions; Malacca City; On-site; MYR 33,000 - 56,000; Full time

Job summary

Optimum Infosolutions in Malaysia is seeking an Operations Coordinator to support the customer service team. You will handle walk-in inquiries, gather feedback, and help ensure campaigns and events run smoothly.

The role requires strong communication, teamwork, and the ability to work in a fast-paced environment. Proficiency in English and Bahasa Malaysia is essential, with Mandarin an added advantage; Excel/Sheets skills preferred.

Qualifications

• Diploma or degree in any field is preferred.
• Excellent communication and interpersonal skills essential.
• Ability to work in a fast-paced environment with strong time management.

Responsibilities

• Attend to walk-in inquiries and provide professional customer service.
• Collect and relay feedback from interactions to support issue resolution.
• Assist in preparing collaterals and materials for campaigns and engagement activities.
• Support ad-hoc campaign launches and daily operational tasks as needed.
• Coordinate with team and city leads to ensure visible and well-executed engagement activities.
• Provide on-ground support during events, activations, or campaign rollouts when required.
• Maintain records, reports, and documentation of daily operations.

Skills

Strong communication

Interpersonal skills

Time management

Coordination

Presentation

Can-do attitude

Education

Diploma or Degree in any field

Tools

Microsoft Excel

Google Sheets

Job description

Operation Coordinator (Customer Service)

Get to know the team:
You will be a part of an energetic, cohesive, and fun team with a strong performance culture and people-oriented mindset within a respectful work environment. The Operations Team is responsible for maintaining a high standard of operational excellence in the city they manage, while ensuring strong market visibility and engagement.

The day-to-day activities

• Manage walk-in sentiments by attending to inquiries, handling concerns professionally, and providing excellent customer service.
• Collect feedback from walk-in interactions and support discussions to help identify issues and drive resolution.
• Assist the team in preparing collaterals and communication materials for campaigns and engagement activities.
• Assist with ad-hoc campaign launches and operational activities as needed.
• Work closely with the team and city leads to ensure engagement activities are visible, well-coordinated, and effectively executed.
• Provide on-ground support during events, activations, or campaign rollouts when required.
• Assist with administrative tasks, reporting, and any other duties delegated by the team and leads.
• Support coordination across internal stakeholders to ensure smooth execution of team initiatives.
• Maintain accurate records, updates, and documentation related to daily operations and activities.

Skills Requirement / The must haves

• Preferably holds a Diploma or Degree in any field.
• Strong communication and interpersonal skills with good attention to detail.
• Agile and able to work in a fast-paced environment with good time management, presentation, and coordination skills.
• Positive attitude with a strong willingness to learn and a can-do spirit.
• Able to work independently while also collaborating effectively in a team environment.
• Proficient in English and Bahasa Malaysia; proficiency in Mandarin would be an added advantage.
• Basic knowledge of Microsoft Excel or Google Sheets is an advantage.
• Able to handle feedback professionally and respond to customer concerns with empathy and professionalism.