Customer Service (Hong Kong Market)

PERSOL Malaysia; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

PERSOL Malaysia in Kuala Lumpur is seeking a customer service representative to assist customers via phone and online channels, addressing inquiries and resolving issues.

The role involves shift-based work, a focus on delivering a positive experience, and supporting Team Leaders as needed. Fresh graduates are welcome.

Excellent communication, problem-solving, and attention to detail are valued, along with a proactive, team-oriented attitude.

Qualifications

• Multilanguage proficiency in spoken and written form.
• Fresh graduates are welcome; prior customer service experience is an advantage but not required.
• Strong communication, problem-solving, and attention to detail expected.

Responsibilities

• Handle customer queries and logistics arrangements via phone and online platforms
• Resolve customer concerns and complaints with a positive and helpful attitude
• Maintain professional customer service, creating a great experience for customers
• Assist Team Leaders in senior positions
• Participate in shift-based work schedules

Skills

Multilanguage communication

Excellent communication

Problem solving

Education

SPM or Diploma

Job description

You'll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone and online. Shift work is required.

Key responsibilities

Handle customer queries and logistics arrangements via phone and online platforms

Resolve customer concerns and complaints with a positive and helpful attitude

Maintain professional customer service, creating a great experience for customers

Assist Team Leaders in senior positions

Participate in shift-based work schedules

About you

Proficient in spoken and written with Multilanguage

Minimum of SPM or Diploma

Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required

Strong communication skills, problem-solving ability, and attention to detail

A positive attitude, eagerness to learn, and strong teamwork skills

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Customer Service Role?
• Which of the following types of qualifications do you have?

PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.

PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.