Onsite Service Engineer - AI Data Center

Dell; Selangor; On-site; MYR 89,000 - 134,000; Full time

Job summary

Dell Technologies is seeking an On-Site Service Engineer for our AI Data Center in Cyberjaya. You will provide on-site technical expertise to maintain system availability, troubleshoot hardware, firmware, and software issues, and drive rapid recovery during outages.

Join Dell to support AI Server systems, perform preventive maintenance, and contribute to continuous service improvements while travelling to customer sites as required.

Qualifications

• Experience in technical support, field engineering, or data centre support.
• Hands-on with server/storage/networking hardware and diagnostics.

Responsibilities

• Provide on-site technical support for AI Server systems ensuring reliability and minimal downtime.
• Troubleshoot hardware, firmware, and software issues, perform root cause analysis and corrective actions.
• Perform server maintenance including part replacements, firmware upgrades, health checks, and FCOs.
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and recommend improvements to enhance service efficiency.
• Provide technical guidance and documentation as a trusted advisor on Dell AI and data centre infrastructure.

Skills

Technical support

Field engineering

Data centre

Diagnostics

Root cause analysis

On-call travel

Education

Associate or Bachelor’s in IT/Computing

Tools

Dell certifications (Storage Foundations)

CompTIA Network+/Server+

CCNA

VMware VCP

RHCSA/RHCE

ITIL

Kubernetes CKA

Job description

On-site Service Engineer - AI Data Center

Our On-Site Engineers (OSEs) play a critical role in supporting AI Server systems, providing hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Working closely with customers and cross-functional teams, OSEs help ensure system uptime, reliability, and a high standard of service.

What you'll achieve

As an On-Site Service Engineer, you will provide on-site technical expertise to maintain system availability, troubleshoot complex hardware, firmware, and software issues, and drive rapid recovery during critical outages. You will work closely with customers and cross-functional teams to deliver reliable support, preventive maintenance, and continuous service improvements.

Join us to do the best work of your career and make a profound social impact as an On-Site Service Engineer in Cyberjaya.

You will:

• Provide on-site technical support for AI Server systems, ensuring system reliability and minimal downtime.

• Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.

• Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs).

• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.

• Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.

• Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data centre infrastructure.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

• 2-5 years of experience in technical support, field engineering, or data centre support.

• Hands-on experience with server, storage, networking hardware, and data centre environments, including system diagnostics, repair, and component replacement.

• Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis.

• Flexibility to support on-call, overtime, or alternative work schedules and travel to customer sites as required.

• Ability to lift and move equipment up to 50 lbs, with a valid driver's licence and reliable transportation.

Desirable Requirements

• Associate or Bachelor’s degree in IT, Computer Engineering, or a related field.

• Dell Proven Professional Certification, particularly Storage Technology Foundations, or other relevant Dell certifications.

• Industry certifications such as CompTIA Network+/Server+, CCNA, VMware VCP, RHCSA/RHCE, ITIL, or Kubernetes CKA will be an added advantage.

• Experience supporting enterprise data centre, storage, networking, virtualization, Linux, or cloud environments will be an added advantage.

ABOUT US

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the centre of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organisations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
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