Onsite Engineer

Verinon Technology Solutions Sdn Bhd; Johor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Verinon emphasizes diverse and agile,

Job summary

Verinon Technology Solutions Sdn Bhd is seeking a Field Support – Onsite Engineer to provide hands-on L2 network and IT asset support across sites in Johor. This role covers network infrastructure, end-user devices, data centre equipment, and IT assets.

You will work onsite, manage incidents via ITSM, use SolarWinds for monitoring, support Intune managed devices, patch and enrol devices, and document configurations. Five to ten years of relevant experience is expected.

Qualifications

• 5–10 years of experience in Field/Infrastructure/Desktop/Network Support.
• Strong L2 troubleshooting and ITSM/ticketing experience.
• Hands-on knowledge of network connectivity, switches, ports, cabling, and Wi‑Fi.
• Experience with SolarWinds or similar monitoring tools.
• Experience supporting desktops, laptops, mobile devices, printers, and peripherals.
• Knowledge of Microsoft Intune, endpoint management, patching, and asset management.
• Good communication and troubleshooting skills.

Responsibilities

• Provide onsite L2 support and manage incidents via ITSM platform.
• Monitor network health and diagnose using SolarWinds.
• Troubleshoot switches, Wi‑Fi, cabling, and connectivity.
• Patch devices, enroll devices via Intune, and manage assets.
• Support end-users and VIPs, document procedures, and assist L3 engineers.

Skills

L2 Support

Field Support

ITSM

Ticketing

Network Troubleshooting

Wi‑Fi

Cabling

Data Centre

Desktop Support

Endpoint Management

Asset Management

Onsite Support

Tools

SolarWinds

Microsoft Intune

ITSM tooling

Job description

Location:Johor, Malaysia
Employment Type:Contract – 12 Months, Extendable
Experience:5–10 years
Level:L2 Support

Role Overview

We are seeking an experienced Field Support – Onsite Engineer to provide L2 onsite technical support covering network infrastructure, end-user devices, data centre equipment, and IT assets.

Key Responsibilities

Provide onsite L2 supportand manage incidents through the ITSM/ticketing platform.

Monitor network and infrastructure alerts using SolarWindsand perform initial troubleshooting.

Check switch/port health and troubleshoot basic network, Wi‑Fi, and connectivity issues.

Trace, patch, label, and maintain network cabling and port records.

Perform approved device reboots, cable replacements, and physical power-redundancy checks.

Provide hands-and-eyes support to L3 engineers, vendors, and technical teams.

Collect logs and packet captures for further L3 analysis.

Troubleshoot desktops, laptops, printers, peripherals, and other hardware/software issues.

Support laptop and mobile device setup, deployment, patching, enrolment, and troubleshooting using Microsoft Intune.

Maintain IT asset, rack, cabling, device, and stock records.

Support user account/access requests, software management, and procurement activities.

Perform data centre patching, routine health checks, and firmware updates.

Assist with vulnerability management, root cause analysis, problem resolution, and technical changes.

Maintain technical documentation and provide onsite support to end users and VIP users when required.

Requirements

5–10 years of experience in Field Support, Infrastructure Support, Desktop Support, or Network Support.

Strong L2 troubleshooting and ITSM/ticketing experience.

Hands-on knowledge of network connectivity, switches, ports, cabling, and Wi‑Fi.

Experience with SolarWindsor similar monitoring tools.

Experience supporting desktops, laptops, mobile devices, printers, and peripherals.

Knowledge of Microsoft Intune, endpoint management, patching, and asset management.

Good communication and troubleshooting skills.

Key Skills

• L2 Support
• Field Support
• ITSM
• Ticketing
• SolarWinds
• Network Troubleshooting
• Wi‑Fi
• Cabling
• Data Centre Support
• Desktop Support
• Microsoft Intune
• Endpoint Management
• Asset Management

Verinon Technology Solutions is a leading IT services firm headquartered in Chicago, with strategic U.S. offices in Ohio and Wisconsin. Globally, the company operates across the Americas, Europe, and Asia, with major centers in Toronto, London, and Hyderabad.

Projects: 1,500+ successfully completed

Annual Revenue: Over USD 50 million

Partnerships: Collaborations with IBM, Microsoft, and others

Certifications: ISO 9001, ISO 27001, CMMI Level 3

Verinon emphasizes diversity and agility, offering flexible engagement models, making it a trusted partner for Fortune 500 companies.

Verinon Technology Solutions is a leading IT services firm headquartered in Chicago, with strategic U.S. offices in Ohio and Wisconsin. Globally, the company operates across the Americas, Europe, and Asia, with major centers in Toronto, London, and Hyderabad.

Projects: 1,500+ successfully completed

Annual Revenue: Over USD 50 million

Partnerships: Collaborations with IBM, Microsoft, and others

Certifications: ISO 9001, ISO 27001, CMMI Level 3

Verinon emphasizes diversity and agility, offering flexible engagement models, making it a trusted partner for Fortune 500 companies.