System Engineer - L2 （Infrastructure）

CLL Systems Sdn Bhd; Selangor; On-site; MYR 67,000 - 95,000; Full time

Benefits offered by this job

COMPTIA Certification

ITIL Certification

Backup and Recovery Solution (e.g. Vee

Cohesity/Cohesity family

Job summary

CLL Systems Sdn Bhd in Malaysia is seeking an experienced L2 Support Engineer to provide Windows server and database environment support, ensuring high availability and performance across critical systems.

You will troubleshoot authentication and certificate management, support release activities with stakeholders, collaborate with the support teams, respond to customer concerns, and document procedures for knowledge sharing; familiarity with VMware, Veeam, SAN storage, HCI and Cisco devices is

Qualifications

• Diploma or degree in Computer Science or related field.
• 3–5 years of technical support experience.
• At least 2 years in Microsoft, VMware, Veeam, SAN storage, and HCI.
• Strong problem-solving and multitasking abilities.
• Ability to coordinate between technical and business teams.
• Excellent written and verbal communication with stakeholders.

Responsibilities

• Provide L2 support for Windows servers and database environments, ensuring high availability.
• Troubleshoot authentication and certificate management issues.
• Support release activities with stakeholders.
• Collaborate with support teams to ensure timely resolution and escalation.
• Respond to customer concerns professionally.
• Document procedures, solutions, and configurations for knowledge sharing.
• Perform incident management, troubleshooting, and resolution.
• Ensure compliance with SLA/OLA.
• Responsible for UAT, troubleshooting, support, and maintenance.

Skills

Problem-solving

Stakeholder management

Prioritization & multitasking

Interpersonal communication

Team collaboration

Written and verbal communication

Education

Diploma/Degree in Computer Science or related field

Tools

Microsoft

VMware

Veeam

SAN storage

Hyper-Converged Infrastructure

Cisco network devices

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Provide L2 support for Windows servers and database environments, ensuring high availability and performance.

Troubleshoot and resolve authentication or certificate management related topics.

Support release activities together with our stakeholders.

Collaborate with the relevant support team to ensure timely resolution of user issues and efficient escalation processes.

Must respond to Customers' concerns and complaints in an adequate manner.

Document technical procedures, solutions, and system configurations for future reference and knowledge sharing.

Troubleshooting, Incident Management & Resolution.

Work to comply with SLA and OLA

Responsible for UAT, trouble shooting, support & maintenance

Job Requirements:

• Minimum Diploma/Degree or other equivalent in Computer Science or related field.
• At least 3-5 years of support experience
• At least 2 years of working experience in the following technologies: Microsoft, VMware, Veeam, SAN storage, Hyper-Converged-Infrastructure
• A strong interest in working information technology environments.
• Possess strong problem-solving skills and able to prioritize and manage multiple tasks
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Demonstrated ability to work in a fast-paced environment
• Works effectively both as a team member and independently
• Experience with Cisco network devices (switches, routers).

It would be added advantages:

• COMPTIA Certification
• ITIL Certification
• Backup and Recovery Solution (e.g. Veeam, CommVault, Cohesity)