Technical Support Engineer (IT)

Aisling Consulting Sdn. Bhd.; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Aisling Consulting Sdn. Bhd. is seeking a Resident Engineer to deliver on-site IT support for end-user devices, software, and related infrastructure in KL/PJ client sites. You will troubleshoot hardware/software, manage service tickets, and uphold SLA-driven service delivery.

The role requires strong Windows OS knowledge, hands-on hardware troubleshooting, and collaboration with vendors, with after-hours standby on a rotational schedule.

Qualifications

• Diploma/Degree in Information Technology, Computer Science, Computer Engineering or a related field.
• Experience in IT technical support, desktop support, field support or infrastructure support.
• Good knowledge of Microsoft Windows Operating Systems and Microsoft applications.
• Hands-on experience in troubleshooting PCs, laptops, printers, scanners and other IT peripherals.
• Familiarity with antivirus software, software deployment, system imaging and IT asset management.
• Good troubleshooting and problem-solving skills.
• Experience with IT service management, ticketing systems and SLA-based support will be an advantage.
• Good communication and interpersonal skills.
• Able to work independently and liaise effectively with clients, vendors and internal teams.
• Willing to participate in after-hours and weekend standby on a rotational basis.

Responsibilities

• Install, configure and troubleshoot PCs, laptops/notebooks, printers and scanners, including related hardware components.
• Install, configure and troubleshoot Microsoft Windows Operating Systems and Microsoft applications.
• Install, troubleshoot and maintain McAfee Antivirus, security patches, hotfixes and updates for Microsoft and other applications.
• Install, configure and troubleshoot in-house applications and other client-specific software.
• Create and maintain system images, and support software deployment and antivirus agent installation.
• Liaise with vendors and external engineers for hardware and software installation, configuration and troubleshooting.
• Assist with IT asset inventory and reporting for desktops, printers and LAN infrastructure.
• Provide support for desktop, printer and LAN infrastructure-related projects.
• Provide day-to-day IT service delivery, including Incident, Problem, Asset and Change Management.
• Monitor, track and resolve assigned service calls/tickets within the required Service Level Agreement (SLA).
• Provide on-site and off-site technical support during standby periods, including weekends, on a rotational basis.
• Perform other IT support duties as assigned by the Client Delivery Manager.

Skills

IT technical support

desktop support

field support

infrastructure support

customer service

Education

Diploma/Degree in Information Technology, Computer Science, Computer Engineering

Tools

Ticketing systems

IT service management

Job description

Location: Customer-site (within KL or PJ)
Working Hours: Monday - Friday, 9:00 AM - 6:00 PM
Working hours may be adjusted based on client requirements.
Standby: On-site & off-site standby after office hours and weekends on a rotational basis

Job Summary

We are looking for a Resident Engineer to provide on-site technical support and ensure the smooth operation of end-user computing devices, software, and related IT infrastructure. The successful candidate will be responsible for troubleshooting hardware and software issues, managing service tickets, and supporting day-to-day IT service delivery in accordance with the customer’s SLA.

Key Responsibilities

• Install, configure and troubleshoot PCs, laptops/notebooks, printers and scanners, including related hardware components.
• Install, configure and troubleshoot Microsoft Windows Operating Systems and Microsoft applications.
• Install, troubleshoot and maintain McAfee Antivirus, security patches, hotfixes and updates for Microsoft and other applications.
• Install, configure and troubleshoot in-house applications and other client-specific software.
• Create and maintain system images, and support software deployment and antivirus agent installation.
• Liaise with vendors and external engineers for hardware and software installation, configuration and troubleshooting.
• Assist with IT asset inventory and reporting for desktops, printers and LAN infrastructure.
• Provide support for desktop, printer and LAN infrastructure-related projects.
• Provide day-to-day IT service delivery, including Incident, Problem, Asset and Change Management.
• Monitor, track and resolve assigned service calls/tickets within the required Service Level Agreement (SLA).
• Provide on-site and off-site technical support during standby periods, including weekends, on a rotational basis.
• Perform other IT support duties as assigned by the Client Delivery Manager.

Requirements

• Diploma/Degree in Information Technology, Computer Science, Computer Engineering or a related field.
• Experience in IT technical support, desktop support, field support or infrastructure support.
• Good knowledge of Microsoft Windows Operating Systems and Microsoft applications.
• Hands-on experience in troubleshooting PCs, laptops, printers, scanners and other IT peripherals.
• Familiarity with antivirus software, software deployment, system imaging and IT asset management.
• Good troubleshooting and problem-solving skills.
• Experience with IT service management, ticketing systems and SLA-based support will be an advantage.
• Good communication and interpersonal skills.
• Able to work independently and liaise effectively with clients, vendors and internal teams.
• Willing to participate in after-hours and weekend standby on a rotational basis.

Why Join Us?

• Gain valuable experience in a client-facing IT environment.
• Exposure to enterprise-level IT infrastructure and service management.
• Opportunity to work with a wide range of hardware, software and Microsoft technologies.