Senior Infrastructure Support Engineer

Flintex Consulting; Johor Bahru; On-site; MYR 100,000 - 180,000; Full time

Job summary

Flintex Consulting in Johor Bahru, Malaysia, is seeking a Senior Infrastructure Support Engineer to ensure stability, security, and efficiency of IT infrastructure. You will bridge Helpdesk, Data center, and Network functions while supporting daily operations and projects.

The role requires 5+ years in IT infrastructure, strong Windows and networking skills, and proactive problem solving to drive service improvements. On-site work in Malaysia is expected.

Qualifications

• Degree in Information Systems, IT, or equivalent.
• Minimum 5 years of experience in IT support and infrastructure operations.
• At least 2 years hands-on LAN/network infrastructure management.

Responsibilities

• End-User Support: on-site and remote support for desktops, laptops, printers, and peripherals; incident resolution and escalation; primary interface for end users.
• System Administration: Windows Server maintenance, health checks, log monitoring, patch deployment (WSUS); asset inventory and compliance.
• Network & Security Support: networking fundamentals; manage switches, APs, controllers, routers, firewalls; monitor LAN/Wi-Fi; security controls and remote access.
• Backup & Recovery Management: daily backup jobs (Arcserve UDP), monitoring, restoration requests, disaster recovery testing.
• Operations & Project Support: support daily IT operations across office and production environments.

Skills

Windows OS

PC hardware

Networking basics

Troubleshooting

Education

Degree in Information Systems or IT

Job description

Johor Bahru, Malaysia | Posted on 07/17/2026

The Senior Infrastructure Support Engineer is responsible for providing end-user support and ensuring the stability, security, and efficiency of IT infrastructure. This role bridges Helpdesk, Data center, and Network functions while supporting daily operations, projects, and continuous service improvements.

Key Responsibilities

1. End-User Support

• Provide on-site and remote support for end-user including desktops, laptops, printers, and peripherals
• Deliver advanced troubleshooting, incident resolution, and escalation support to Helpdesk and Global IS teams
• Serve as the primary interface between end users and IS teams for requests, incidents, and service delivery

2. System Administration

• Perform routine system administration tasks, including Windows Server maintenance, health checks, and system log monitoring
• Manage patch deployment (e.g., WSUS) to ensure systems remain secure and up to date
• Support hardware and software installation, configuration, and maintenance
• Maintain accurate IT asset inventory and ensure compliance with asset tracking policies

3. Network & Security Support

• Demonstrate strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and routing
• Install and maintain network infrastructure, including switches, wireless access points (APs), controllers, routers, and firewalls
• Troubleshoot network connectivity issues across LAN/Wi-Fi environments
• Support structured cabling and ensure proper network layout, labelling, and standards compliance
• Maintain and document network topology, cabling structure, and infrastructure inventory
• Monitor network performance, capacity, and availability to ensure optimal operation
• Support network security solutions, including endpoint protection (e.g., CrowdStrike), LAN security, BYOD controls, guest networks, and remote access solutions
• Assist in implementing and maintaining network security controls and compliance requirements
• Coordinate with network service providers and vendors for circuit installation, troubleshooting, and escalation
• Support deployment and maintenance of solutions such as Cloudflare, Endpoint Central, and future technologies (e.g., NAC)
• Support Microsoft Hyper-V environments, including provisioning, starting/stopping, and monitoring virtual machines
• Perform resource monitoring (CPU, memory, disk utilization) to ensure optimal system performance
• Assist in VM lifecycle management, including provisioning, scaling, and decommissioning

5. Backup & Recovery Management

• Execute and monitor daily backup jobs (e.g., Arcserve UDP) to ensure successful completion and data integrity
• Perform regular backup monitoring and reporting of job status
• Support ad-hoc file or folder restoration requests from users
• Conduct periodic restoration testing to validate disaster recovery readiness

6. Operations & Project Support

• Support daily IT operations across office and production environments

Job Requirements

Education & Experience

• Degree in Information Systems, IT, or equivalent
• Minimum 5 years of experience in IT support and infrastructure operations
• At least 2 years of hands-on experience in LAN/network infrastructure management

Technical Skills

• Strong knowledge of:
• PC hardware and components
• Windows operating systems (Windows 10 and above)
• Microsoft Office applications
• Working knowledge of …
• …

Certifications (Preferred)

Soft Skills

• Strong interpersonal and communication skills
• Self-motivated with the ability to learn new technologies
• Proactive with strong problem-solving skills and service improvement mindset