On-Site Property Experience Lead

WK Consortium SB; West Coast Division; On-site; MYR 42,000 - 64,000; Full time

Job summary

WK Consortium SB is seeking a Customer Service Officer to oversee and coordinate daily operations across managed properties within the Interim Management Corporation (IMC). The role ensures assets are well-maintained, operations run smoothly, and residents, tenants, and visitors receive excellent service.

The position blends property administration, local facility oversight, high-touch customer service, and problem-solving to safeguard asset value and enhance property performance.

Qualifications

• Frontline customer service experience in property or real estate is desirable.
• Ability to address tenant inquiries and coordinate maintenance efficiently.
• Commitment to safety, cleanliness, and high occupant satisfaction.

Responsibilities

• Foster proactive relationships with tenants, residents, and external stakeholders.
• Address, track and resolve tenant complaints and maintenance requests promptly and empathetically.
• Ensure high customer service standards to maintain elevated resident satisfaction metrics.
• Assist in implementing maintenance strategies to keep property infrastructure and spaces in pristine condition.
• Coordinate maintenance personnel or contractors for routine inspections, repairs, and upgrades.
• Monitor safety protocols, hazard inspections, and mitigate facility risks or issues.
• Support lease administration tasks, renewals, terminations, and rent-record updates.
• Assist budgeting and expense tracking to support cost-saving opportunities.
• Provide guidance to on-site teams and promote a collaborative, customer-focused workplace.

Job description

WK Consortium SB is seeking a Customer Service Officer to oversee and coordinate daily operations across managed properties within the Interim Management Corporation (IMC). The role ensures assets are well-maintained, operations run smoothly, and residents, tenants, and visitors receive excellent service.

The position blends property administration, local facility oversight, high-touch customer service, and problem-solving to safeguard asset value and enhance property performance.