Client Relations Executive - Property & Owner Partnerships

WIT Venture Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

The Customer Relations Executive role at WIT Venture Sdn Bhd is the main contact for property owners, partners, and clients. You will manage owner inquiries, support unit handovers, and prepare business reports to maintain high service quality and strong client relationships.

You will collaborate with Operations, Finance, Marketing, and Support teams to address issues, track action items, and identify upsell opportunities while ensuring confidentiality and adherence to contracts.

Qualifications

• Internship or 1–2 years of experience in customer service, property management, hospitality, or a related field.
• Good spoken and written English; Chinese-speaking candidates are an added advantage.
• Strong communication, relationship-building, and problem-solving skills.
• Organised, detail-oriented, and able to manage multiple tasks and deadlines.
• Comfortable with spreadsheets, reports, digital tools, and CRM systems.

Responsibilities

• Serve as the main contact person for property owners, partners, and clients.
• Handle owner enquiries promptly and professionally, including complex enquiries when required.
• Build and maintain positive long-term relationships by understanding owners’ needs and expectations.
• Provide updates on property performance, guest feedback, operational matters, and ongoing projects.
• Maintain accurate records of client communications, agreements, and follow-up actions.
• Assist with unit handover inspections under guidance.
• Handle standard unit handovers independently, including inspections and preparation of inspection reports.
• Discuss and negotiate minor wear-and-tear matters with owners professionally.
• Coordinate with Operations, Maintenance, and relevant parties to ensure handover matters are completed smoothly.
• Prepare first drafts of profit-sharing reports, revenue summaries, occupancy analysis, renovation updates, and other business reports.
• Cross-check profit-sharing reports for accuracy before release.
• Track pending matters, account performance, and agreed action items.
• Support business review meetings with clients and prepare relevant documents when required.
• Investigate and resolve owner concerns, complaints, and service issues promptly.
• Coordinate with Operations, Finance, Marketing, Maintenance, and other teams for timely updates and solutions.
• Identify potential risks early and elevate matters appropriately.
• Track renovation plans, pricing adjustments, new listing launches, and other owner-related projects until completion.
• Support the preparation and coordination of Annual General Meeting (AGM) logistics.

Skills

Customer service

Property management

Relationship-building

Communication skills

CRM proficiency

Tools

CRM systems

Job description

The Customer Relations Executive role at WIT Venture Sdn Bhd is the main contact for property owners, partners, and clients. You will manage owner inquiries, support unit handovers, and prepare business reports to maintain high service quality and strong client relationships.

You will collaborate with Operations, Finance, Marketing, and Support teams to address issues, track action items, and identify upsell opportunities while ensuring confidentiality and adherence to contracts.