EOI: Workplace Experience Supervisor (Events & Soft Services)

CBRE Asia Pacific; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

CBRE Group, Inc. in Kuala Lumpur seeks a Workplace Experience Supervisor to oversee the delivery of workplace experience services in a designated building. You will supervise a team, manage daily activities, and ensure world-class customer service for clients and visitors.

The role requires a Diploma or Degree in a related field with 5+ years of experience, strong MS Office skills, and the ability to manage costs and vendor relationships while maintaining safety standards.

Qualifications

• Diploma or Degree in related field and 5+ years of related experience.
• Prior shift leader or supervisory experience preferred.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Coordinate and manage the team’s daily activities; set work schedules and assign tasks.
• Review invoices and maintain cost records for workplace activities.
• Respond to customer requests and complaints about experience services.
• Ensure vendor materials align with brand guidelines and that insurance/contract documents are up to date.
• Lead orientation for new employees and establish techniques to meet objectives.
• Enforce safety standards and assist in business continuity planning.

Skills

Supervisory experience

Customer service

MS Office proficiency

Education

Diploma or Degree in related field

Tools

Microsoft Office

Job description

Job ID

300516

Posted

12-Oct-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service, Facilities Management

Location(s)

Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

About The Role

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building.

What You’ll Do

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost‑saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world‑class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need

• Diploma or Degree in related field with 5+ years of job‑related experience. Prior shift leader or supervisory experience preferred.
• In‑depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master‑level inquisitive mindset.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .

Service line: GWS Segment