OFFICER - WORKFORCE ADMINISTRATION

Credit Bureau Malaysia; Malaysia; On-site; MYR 27,900 - 42,408; Full time

Job summary

Credit Bureau Malaysia is seeking an HR Administration Assistant to support the creation of HR letters, overtime data consolidation for payroll, and maintenance of employee records. The role also covers onboarding tasks such as issuing ID tags and access cards, ensuring timely processing of requests, and responding to inquiries from staff and stakeholders.

The ideal candidate will have a Diploma in HR/Business Admin/Office Management or related field, be proficient in MS Excel/Word/Outlook, and

Qualifications

• Knowledge of HR administration processes.
• Diploma in HR/Business Admin/Office Management or related field.
• Proficient in Excel, Word and Outlook.
• Strong data entry and document management skills.
• High attention to detail and accuracy.
• Good interpersonal and communication skills.

Responsibilities

• Prepare and generate HR-related letters (offer, transfer, resignation acceptance, renewal, promotion, salary adjustments, employment certification, and other employee correspondence).
• Consolidate, validate, and prepare overtime data for payroll processing.
• Maintain records and trackers for employee letters and overtime administration.
• Assist in issuing employee ID tags, access cards, and onboarding administrative requirements.
• Process letter requests through the e-ticketing system and meet SLA outcomes.
• Respond to employee/internal stakeholder enquiries related to letters and overtime matters.
• Support process improvements and other administrative duties as needed.
• Maintain confidentiality of employee information and comply with policies and data privacy requirements.

Skills

HR administration

Excel

Word

Outlook

Data entry

Documentation

Attention to detail

Interpersonal skills

Communication

Customer service

Task prioritization

Team collaboration

Integrity & confidentiality

Education

Diploma in HR/Business Admin/Office Management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

• Prepare and generate HR-related letters, including offer letters, transfer letters, acceptance of resignation letters, contract renewal letters, promotion letters, salary adjustment letters, employment certification letters, and other employee correspondence.


• Support the administration and processing of monthly overtime claims by consolidating, validating, and preparing overtime data for payroll processing.


• Maintain accurate records and trackers for employee letters and overtime administration.


• Assist in the issuance of employee ID tags, access cards, and other onboarding administrative requirements for new employees.


• Process employee letter requests through the e-ticketing system, ensuring timely preparation and completion within the agreed SLA.


• Respond promptly to employee and internal stakeholder enquiries related to letter requests, overtime administration, and other HR administrative matters.


• Support process improvement initiatives and perform other administrative duties assigned by the Team Lead or Manager.


• Maintain confidentiality of employee information and ensure compliance with company policies and data privacy requirements.

Requirements

Who are we looking for?

• A candidate who is knowledgeable in HR administration processes.


• Minimum a Diploma in Human Resource/ Business Admin/Office Management or any related field. Fresh graduates are welcome to apply!


• Proficient in Microsoft Excel, Word, and Outlook.


• Good data entry and document management skills.


• Strong attention to detail and accuracy.


• Good interpersonal and communication skills.


• Customer service oriented.


• Ability to prioritize tasks and meet deadlines.


• Ability to work independently and collaboratively within a team.


• High level of integrity and confidentiality.