Office Manager

FORTUNE VALLEY SDN. BHD.; Port Dickson; On-site; MYR 67,000 - 134,000; Full time

Job summary

Fortune Valley Sdn. Bhd. in Port Dickson is seeking a Front Office Manager to supervise daily front desk operations and ensure outstanding guest service from check-in to check-out. You will resolve guest issues, train staff, and coordinate with housekeeping to maintain seamless service.

The role involves managing reservations, billing accuracy, occupancy monitoring, and reporting on revenue and guest feedback to drive service improvements.

Qualifications

• Experience in hotel front office management or equivalent role.
• Strong leadership and communication skills with a guest-centric approach.
• Ability to upsell services to improve revenue and guest satisfaction.

Responsibilities

• Supervise front desk operations to ensure smooth daily functioning.
• Ensure excellent guest service from check-in to check-out.
• Handle guest complaints and resolve issues professionally.
• Train and manage front office staff to maintain high performance.
• Oversee room reservations and monitor occupancy levels.
• Ensure accurate billing and manage financial transactions at the front desk.
• Coordinate with housekeeping and other departments for efficient service.
• Prepare reports on occupancy, revenue, and guest feedback.
• Enforce hotel policies, safety procedures, and standards.
• Promote hotel services and upsell rooms to improve revenue and guest experience.

Skills

Guest service

Staff leadership

Operations supervision

Tools

Front desk software

Job description

• - The Front Office Manager supervises all front desk operations to ensure smooth daily functioning.
• - They ensure guests receive excellent service from check-in to check-out.
• - They handle guest complaints and resolve issues professionally.
• - They train and manage front office staff to maintain high performance.
• - They oversee room reservations and monitor occupancy levels.
• - They ensure accurate billing and manage financial transactions at the front desk.
• - They coordinate with housekeeping and other departments for efficient service.
• - They prepare reports on occupancy, revenue, and guest feedback.
• - They enforce hotel policies, safety procedures, and standards.
• - They promote hotel services and upsell rooms to improve revenue and guest experience.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as an office manager?
• Which of the following types of qualifications do you have?
• How many years of hotel management experience do you have?