FRONT OFFICE

ADVANCE LAUNDRY SDN. BHD.; Kuching; On-site; MYR 22,000 - 36,000; Full time

Job summary

Memoire Hornbill Hotel in Kuching is seeking a Front Office team member to greet guests, manage the reception, and support day-to-day office operations.

You will handle calls, emails, registrations, and data entry, maintaining a welcoming, confidential environment and coordinating schedules. Midnight shifts are required; Chinese language ability is an advantage.

Qualifications

• Experience in front desk or reception is preferred.
• Ability to handle inquiries in a professional manner.
• Proficient data entry and documentation skills.

Responsibilities

• Greet and welcome visitors, clients, and guests in a professional and courteous manner.
• Manage incoming phone calls, emails, and other correspondence, directing inquiries to departments.
• Handle front desk operations, including visitor registration and appointment scheduling.
• Maintain a clean, organized, and welcoming reception area.
• Provide administrative support such as data entry, filing, document preparation, and record management.
• Process incoming and outgoing mail, courier services, and office deliveries.
• Maintain office supplies inventory and coordinate replenishment when needed.
• Address customer inquiries and resolve concerns promptly while delivering excellent customer service.
• Ensure confidentiality of company information and comply with organizational policies and procedures.
• Willing to work midnight shifts.
• Fluency in Chinese would be an advantage.

Skills

Front desk operations

Customer service

Data entry

Communication skills

Job description

Front Office role at Memoire Hornbill Hotel responsible for greeting and welcoming visitors, clients, and guests in a professional and courteous manner, managing front desk operations, and providing administrative support to ensure smooth day-to-day office operations.

Key responsibilities

Greet and welcome visitors, clients, and guests in a professional and courteous manner.

Manage incoming phone calls, emails, and other correspondence, directing inquiries to the appropriate departments.

Handle front desk operations, including visitor registration and appointment scheduling.

Maintain a clean, organized, and welcoming reception area.

Provide administrative support such as data entry, filing, document preparation, and record management.

Process incoming and outgoing mail, courier services, and office deliveries.

Maintain office supplies inventory and coordinate replenishment when needed.

Address customer inquiries and resolve concerns promptly while delivering excellent customer service.

Ensure confidentiality of company information and comply with organizational policies and procedures.

Willing to work midnight shifts.

Fluency in Chinese would be an advantage.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Front Office Worker?