Front Office Assistant

Ehsan Seaview Hotel PD; Port Dickson; On-site; MYR 20,000 - 31,000; Full time

Job summary

Ehsan Seaview Hotel Port Dickson is seeking a Front Office Assistant to deliver exceptional guest service at the reception. You will assist guests during check-in and check-out and support daily front desk operations to ensure smooth service flow.

Responsibilities include handling guest inquiries, managing reservations, and coordinating with housekeeping and other departments. The role requires a professional appearance, strong communication, and flexibility to work shifts including weekends and

Qualifications

• Candidates must have strong communication and interpersonal skills.
• Customer-focused with professional appearance and attitude.
• Fresh graduates welcome to apply and willing to work shifts.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Handle guest inquiries, requests, and complaints professionally.
• Manage reservations and maintain accurate guest records.
• Support front desk operations including billing and payment processing.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Maintain a clean and organized front desk area.
• Assist in daily reporting and documentation.

Skills

Communication skills

Interpersonal skills

Customer-focused

Education

SPM or equivalent

Tools

Hotel PMS

Basic computer skills

Job description

The Front Office Assistant is responsible for providing excellent guest service, managing front desk operations, and supporting the smooth daily functioning of the reception area.

Key Responsibilities

• Greet and assist guests during check-in and check-out.
• Handle guest inquiries, requests, and complaints professionally.
• Manage reservations and maintain accurate guest records.
• Support front desk operations including billing and payment processing.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Maintain a clean and organized front desk area.
• Assist in daily reporting and documentation.

Requirements & Qualifications

• Minimum SPM or equivalent.
• At least 1 year experience in front office or customer service.
• Fresh graduates are welcome to apply.
• Strong communication and interpersonal skills.
• Customer-focused with professional appearance and attitude.
• Willing to work shifts, weekends, and public holidays.
• Basic computer skills; familiarity with hotel systems/PMS is an advantage.