Office IT Executives (Technical Support- Hardware, Software - Networking) Georgetown

AG STAFFING; Butterworth; On-site; MYR 33,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking Office IT Executives in Georgetown to respond to helpdesk requests, diagnose hardware and software issues, and set up desktops and peripherals. You will perform routine maintenance, manage assets, and assist with upgrades, while documenting procedures for end users.

The role requires a Diploma/Degree in IT, at least 3 years in a helpdesk role, strong problem-solving and communication skills, and a willingness to travel with your own transport.

Qualifications

• Diploma or degree in IT or equivalent.
• 3 years minimum experience in Helpdesk or related IT support.
• Strong problem-solving and communication skills.
• Self-motivated, accountable, and able to work independently.
• Willingness to travel and own transport.
• Knowledge of Windows Desktop OS and common desktop apps.

Responsibilities

• Respond to helpdesk calls and emails from internal users.
• Diagnose and troubleshoot hardware and software issues.
• Set up desktops, laptops, printers and peripherals.
• Perform routine system maintenance and antivirus checks.
• Manage IT asset inventory, documentation, and helpdesk records.
• Assist with deployment of new technologies and upgrades.
• Document procedures and create user guides.
• Liaise with external vendors for repairs or upgrades.
• Provide after-hours standby as required.

Skills

Problem-solving

Communication

Self-motivation

Accountability

Teamwork

Education

Diploma/Degree in IT

Tools

Windows Desktop OS

Microsoft Office

Networking basics

Security basics

Wi-Fi knowledge

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Office IT Executives (Technical Support- Hardware, Software - Networking) Georgetown

• Respond to helpdesk calls and emails from internal user with IT related issues and resolve in an efficient and timely manner.
• Perform first level diagnose and troubleshooting for hardware and software's issues.
• Perform initial setups of desktops, laptops, printers, and other IT peripherals.
• Perform routine maintenance tasks such as system maintenance, updates, and antivirus check.
• Manage IT asset inventory, documentation, and Helpdesk records.
• Assist with the deployment of new technologies and upgrades.
• Document technical procedures and create user guides.
• Liaise with external vendors for repairs or upgrades.
• Provide after office hours standby if deemed fit.

Job Requirements:

• Diploma/Degree in IT or equivalent.
• 3 years minimum experience in Helpdesk support role or related experience.
• Good problem-solving and communication skills.
• High level of self-motivation and accountability.
• Strong foundation in Windows Desktop Operating System.
• Good knowledge of Microsoft Office, and common desktop applications.
• Knowledge in basic security and networking concepts.
• Understanding of Wi-Fi technologies is an added advantage.
• Willingness to learn and grow in an IT support environment.
• Ability to work independently with minimum supervision and as part of a team.
• Applicant must be willing to travel and possess own transport.