Ocean Import Coordinator - Customer Service

Toll Global Forwarding (Malaysia) Sdn Bhd; Klang City, Port Klang; On-site; MYR 67,000 - 89,000; Full time

Job summary

Toll Global Forwarding (Malaysia) Sdn Bhd is recruiting for an Ocean Import Customer Service professional to manage shipments from pre-arrival to final delivery. You will coordinate with customers, overseas offices, carriers and the Customs/Declaration team to ensure smooth clearance and timely delivery.

The role requires strong communication, multitasking, and attention to detail in a fast-paced logistics environment.

Qualifications

• Experience in freight forwarding or ocean import operations.
• Knowledge of ocean freight documentation, customs clearance, and import delivery processes.
• Good communication and customer service skills.
• Strong follow-up, coordination and problem-solving abilities.
• Able to manage multiple shipments and priorities in a fast-paced environment.
• Attention to detail and accuracy.
• Familiarity with Freight Forwarding systems like CargoWise CW1 is a plus.

Responsibilities

• Manage ocean import shipments from pre-arrival through customs clearance and final delivery.
• Communicate shipment status, vessel arrivals, and required documentation with customers.
• Coordinate with overseas offices/agents for complete shipping documents.
• Prepare arrival notifications and other shipment documentation.
• Coordinate import customs declaration and clearance with the team.
• Arrange container haulage, CFS and warehouse deliveries.
• Monitor vessel arrival, container availability, and delivery timelines.
• Resolve shipment issues and maintain updated records in the system.
• Collaborate with Sales, Operations, Customs, Billing and Finance for end-to-end execution.
• Perform additional duties as assigned by Team Leader or Department Head.

Skills

Freight forwarding

Ocean import operations

Customer service

Communication skills

Multitasking

Attention to detail

CW1 familiarity

Tools

CargoWise CW1

Job description

Toll Global Forwarding (Malaysia) Sdn Bhd is recruiting for an Ocean Import Customer Service professional to manage shipments from pre-arrival to final delivery. You will coordinate with customers, overseas offices, carriers and the Customs/Declaration team to ensure smooth clearance and timely delivery.

The role requires strong communication, multitasking, and attention to detail in a fast-paced logistics environment.