Global Import/Export Customer Service Specialist
Panda Logistics (Malaysia) Sdn Bhd
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Job summary
Panda Logistics (Malaysia) Sdn Bhd in Malaysia is seeking a diligent Logistics Coordinator to manage import/export customer service operations, ensuring compliance with shipping regulations and timely delivery of goods.
You will handle inquiries, prepare shipping docs, coordinate with freight forwarders, track shipments, and maintain records. The role requires 1–3 years in related field, knowledge of shipping procedures, and strong communication.
Qualifications
- Diploma/degree in Logistics, International Trade or related field.
- 1–3 years in import/export or freight forwarding.
- Strong knowledge of shipping and customs procedures.
- Excellent communication and attention to detail.
- Experience with ERP or shipping platforms.
- Willingness to work under pressure to meet deadlines.
Responsibilities
- Handle inquiries regarding import/export shipments
- Prepare and verify shipping and customs documentation
- Coordinate with freight forwarders, customs, and logistics providers
- Track shipments and provide status updates to customers
- Ensure compliance with international trade laws and company policies
- Resolve customer complaints or shipment issues promptly
- Maintain accurate records of transactions and correspondence
Skills
Education
Tools
Job description
Panda Logistics (Malaysia) Sdn Bhd in Malaysia is seeking a diligent Logistics Coordinator to manage import/export customer service operations, ensuring compliance with shipping regulations and timely delivery of goods.
You will handle inquiries, prepare shipping docs, coordinate with freight forwarders, track shipments, and maintain records. The role requires 1–3 years in related field, knowledge of shipping procedures, and strong communication.
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