Entry-Level Customer Service & Logistics Coordinator

Private Advertiser; Johor Bahru; On-site; MYR 22,000 - 50,000; Full time

Job summary

Private Advertiser in Malaysia is seeking a Customer Service Executive to maintain efficient operations and uphold high standards of customer service. You will oversee daily tasks, coordinate logistics, and provide product knowledge to customers throughout their journey.

No prior experience is required; training will be provided. You will use Microsoft Office and Freight Management system to input data, update records, and generate documents for planning.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving skills.
• Proficient in Microsoft Office.

Responsibilities

• Maintain efficient operations and uphold high standards of customer service.
• Oversee and coordinate daily tasks to ensure a seamless operation.
• Collaborate with team to evaluate lapse, rectify, and recommend changes.
• Efficiently manage and control inventory to meet customer demands.
• Handle customer inquiries from multiple communication platforms.
• Drive an exceptional customer service experience with product knowledge.
• Respond promptly to customer inquiries with accurate information.
• Accept job requests and record necessary details.
• Coordinate and update customers on deliverance dates and logistics.
• Input new job details into Excel spreadsheets.
• Enter customer details and job information into Freight Management system.
• Generate and provide documents to supervisor for planning.
• Update the system promptly in case of changes.
• Provide customer support by contacting customers to resolve problems.
• Update Customer Service log records and ensure accuracy.
• Review data and update daily, weekly, and monthly reports.
• Assist in daily route planning activities.

Skills

Communication

Interpersonal skills

Organisational skills

Microsoft Office

Tools

Freight Management System

Job description

Private Advertiser in Malaysia is seeking a Customer Service Executive to maintain efficient operations and uphold high standards of customer service. You will oversee daily tasks, coordinate logistics, and provide product knowledge to customers throughout their journey.

No prior experience is required; training will be provided. You will use Microsoft Office and Freight Management system to input data, update records, and generate documents for planning.