Global Freight Support Specialist (Import & Export)

CARE FREIGHT AND LOGISTICS SDN. BHD.; Klang City, Port Klang; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Competitive salary package

Performance Bonus

Annual Increment

EPF, SOCSO & EIS

Annual Leave & Medical Leave

Job summary

CARE FREIGHT AND LOGISTICS SDN. BHD. is seeking a proactive Customer Service Executive (Import & Export) to support daily logistics operations in Klang.

You will coordinate import and export shipments, liaise with customers and service providers, and prepare shipping documentation to ensure smooth, on-time deliveries. The ideal candidate holds a Diploma or Bachelor's in Logistics or related field, 1–3 years in freight forwarding, and strong English and Bahasa Malaysia communication.

Qualifications

• Diploma or Bachelor's degree in logistics, supply chain, business administration or related field.
• 1–3 years of experience in freight forwarding, logistics, shipping or supply chain.
• Knowledge of import/export documentation and shipping procedures.
• Familiar with customs clearance processes and Incoterms.
• Good communication in English and Bahasa Malaysia; other languages a plus.

Responsibilities

• Handle import and export shipment enquiries from customers.
• Coordinate shipment arrangements with shipping lines, transport providers, warehouses, customs brokers and internal teams.
• Prepare, verify and process shipping documents (BL, DO, invoices, packing lists, shipping instructions).
• Monitor shipment progress and provide timely updates to customers.
• Ensure documents are complete, accurate and submitted on time.
• Coordinate customs clearance and compliance with import/export regulations.
• Resolve shipment issues and customer inquiries promptly and professionally.
• Maintain accurate shipment records in the operating system.
• Collaborate with Sales, Operations, Warehouse and Transport teams for smooth execution.

Skills

English proficiency

Bahasa Malaysia proficiency

Microsoft Office

Customer service

Education

Diploma or Bachelor's Degree in Logistics / Supply Chain / Business Administration

Tools

Microsoft Office

Job description

CARE FREIGHT AND LOGISTICS SDN. BHD. is seeking a proactive Customer Service Executive (Import & Export) to support daily logistics operations in Klang.

You will coordinate import and export shipments, liaise with customers and service providers, and prepare shipping documentation to ensure smooth, on-time deliveries. The ideal candidate holds a Diploma or Bachelor's in Logistics or related field, 1–3 years in freight forwarding, and strong English and Bahasa Malaysia communication.