Nursing Assistant

Cayman Clinic; George Town; On-site; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Pension matching

Annual vacation leave

Job summary

Cayman Clinic Ltd. is seeking a full-time Nursing Assistant to support the clinical and administrative operations of a busy multi-physician general practice in Penang.

The role blends patient care, front-desk duties, insurance verification and wellness-program coordination, requiring flexibility across clinical and administrative functions in a busy outpatient setting.

Qualifications

• Minimum of three years' healthcare experience involving patient support and medical-office administration.
• Ability to record vital signs, prepare patients for examinations and assist clinical staff.
• Knowledge of infection prevention, clinical cleaning procedures and patient confidentiality.
• Experience with EMR, patient registration, appointments, insurance verification and payments.
• Strong English communication, organizational and accuracy skills with task prioritization.
• Available to work Monday–Saturday and provide cross-functional coverage.

Responsibilities

• Document patient medical histories and vital signs.
• Prepare patients for examinations and chaperone as needed.
• Assist physicians and nursing staff during patient encounters.
• Verify insurance eligibility and benefits for walk-in patients.
• Provide front-desk coverage during lunch breaks and busy periods.
• Coordinate wellness and preventive-health initiatives.
• Maintain exam rooms and keep clinic areas clean and ready.
• Support administrative tasks and patient inquiries.

Skills

Clinical support

Patient communication

Administrative support

Infection control

EMR systems

Insurance verification

Scheduling & front desk

Team collaboration

Tools

EMR software

Billing/appointment software

Job description

Position Overview

Cayman Clinic Ltd. is seeking a full-time Nursing Assistant to support the clinical and administrative operations of a busy multi-physician general practice.

The successful candidate will provide a combination of clinical patient support, patient account and payment support, front-desk coverage, clinic environment support, and wellness-program coordination. The position requires an individual who is comfortable working across both clinical and administrative functions and who can adapt to the changing needs of a busy outpatient medical practice.

Supervision

The Nursing Assistant will work under the direction and supervision of Cayman Clinic’s physicians and nursing/clinical staff. Clinical duties and patient-care activities will be performed within the employee’s training, competency and scope of responsibility and in accordance with Cayman Clinic policies, procedures and applicable Cayman Islands requirements.

The position does not involve independent clinical decision-making or the provision of care outside the employee’s qualifications or delegated responsibilities.

The employee will be expected to work collaboratively with physicians, nurses, administrative personnel and other members of the multidisciplinary clinic team and to follow appropriate clinical, infection-prevention, patient-safety and operational protocols.

Key Responsibilities

Clinical Patient Support

• Assist with documentation of patient medical histories and clinical information including vital signs
• Prepare patients for physician examinations and procedures and chaperone if necessary
• Assist physicians and nursing staff during patient encounters as required and under appropriate supervision.

Insurance & Patient Account Support

• Verify patient insurance eligibility, coverage and benefits with local insurance providers for walk-in patients when necessary.
• Provide front-desk coverage during staff lunch breaks and other periods of operational need, including patient check-in, appointment scheduling, telephone enquiries and payment collection.
• Assist with resolving routine insurance and patient-account queries and liaise with the clinic's billing and administrative teams as necessary.

Wellness & Preventive Health Programs

• Assist with the coordination and delivery of patient wellness and preventive-health initiatives offered through Cayman Clinic
• Participate in relevant wellness training and professional development programs.
• Complete and maintain applicable training and certification requirements and assist with implementation and documentation of related clinical and wellness initiatives.

Clinic Environment & Patient Room Support

• Maintain examination rooms and clinical areas in a clean, orderly and patient-ready condition throughout the day.
• Wipe down frequently touched and active-touch surfaces throughout the clinic in accordance with clinic cleaning and infection-prevention procedures.
• Perform spot cleaning of the lobby, bathrooms and other patient-facing areas during the day as required.
• Identify and report any cleaning, maintenance, safety or environmental concerns to the appropriate clinic staff promptly.
• Assist in maintaining a professional, hygienic and welcoming environment for patients, visitors and staff.

Administrative & Operational Support

• Maintain accurate patient demographic, insurance and medical information.
• Assist with overflow telephone and patient enquiries, appointment scheduling and direct clinical or administrative questions appropriately.
• Assist with daily clinic operations and provide coverage in different areas of the practice as required working collaboratively with team
• Maintain patient confidentiality and comply with applicable Cayman Islands healthcare, privacy and workplace requirements.

Essential Requirements

• A minimum of three years’ relevant healthcare experience involving patient support and medical-office administration.
• Demonstrated ability to record accurate vital signs, prepare patients for examinations and assist clinical staff within delegated responsibilities.
• Working knowledge of infection prevention, clinical cleaning procedures and patient confidentiality.
• Experience using electronic medical records and handling patient registration, appointments, insurance verification and payments.
• Strong verbal and written communication skills in the English language, organisational and accuracy skills, with the ability to prioritise tasks and escal ...
• Availability to work the advertised Monday–Saturday schedule and provide coverage across clinical-support and administrative functions.

Working Hours

Monday–Friday: 8:00 a.m.–5:00 p.m., with one-hour unpaid lunch break
Saturday: 9:00 a.m.–2:00 p.m.

Total: 45 hours per week, equivalent to 195 hours a month

Benefits

Health insurance, 50% paid by the employer and 5% pension match and up to 15 vacation days a year.