Clinic Assistant

Klinik QZen 24Hour; Meru; On-site; MYR 20,000 - 33,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Medical benefits

Annual leave

Job summary

Klinik QZen 24Hour in Malaysia is looking for a friendly Clinic Assistant to support daily clinic operations, deliver excellent patient service, and assist the doctors and team for a smooth patient experience.

The role welcomes fresh graduates and those with clinic, healthcare, customer service or administrative background. Training is provided; ability to work shifts, weekends or public holidays, and communicate in English and Bahasa Malaysia is required.

Qualifications

• Previous experience in a clinic, healthcare, customer service, or administrative role is an advantage.
• Fresh graduates are welcome to apply; training will be provided.
• Good communication and interpersonal skills.

Responsibilities

• Register and attend to patients in a friendly and professional manner.
• Manage patient appointments, registration, panel claims and clinic enquiries.
• Answer phone calls, WhatsApp messages, and patient enquiries.
• Assist doctors and nurses during consultations and minor procedures.
• Prepare consultation rooms and ensure the clinic is clean and well-stocked.
• Take and record patients' vital signs when required.
• Handle basic administrative and clerical duties.
• Process payments, issue receipts, and assist with basic cashiering duties.
• Prepare and manage patient records and documentation.
• Dispense medications or perform medication-related duties where permitted.

Skills

Communication skills

Interpersonal skills

Basic computer skills

Job description

We are looking for a friendly, responsible, and dedicated Clinic Assistant to join our team. The successful candidate will assist with daily clinic operations, provide excellent patient service, and support the doctor and clinic team in delivering a smooth and efficient patient experience.

Key responsibilities

• Register and attend to patients in a friendly and professional manner
• Manage patient appointments, registration, panel claims and clinic enquiries
• Answer phone calls, WhatsApp messages, and patient enquiries
• Assist doctors and nurses during consultations and minor procedures
• Prepare consultation rooms and ensure the clinic is clean, organised, and well-stocked
• Take and record patients' vital signs when required
• Handle basic administrative and clerical duties
• Process payments, issue receipts, and assist with basic cashiering duties
• Prepare and manage patient records and documentation
• Dispense medications or perform medication-related duties where permitted and according to clinic procedures

About you

• Previous experience in a clinic, healthcare, customer service, or administrative role is an advantage
• Fresh graduates are welcome to apply; training will be provided
• Good communication and interpersonal skills
• Friendly, patient, and comfortable dealing with people from different backgrounds
• Able to work independently as well as part of a team
• Responsible, punctual, organised, and willing to learn
• Basic computer skills
• Able to work shifts, weekends, or public holidays when required
• Ability to communicate in English and Bahasa Malaysia
• On-the-job training and guidance
• Friendly and supportive working environment
• Opportunities to develop healthcare and administrative skills

Benefits

• EPF / SOCSO / EIS / medical benefits / annual leave / other benefits