Clinic Assistant

ACTIVE HEALTH PARTNER SDN BHD; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Parking allowance

Birthday leave

Staff discount

Sponsored training

Opportunities for internal relocation

Job summary

ACT Health Clinic in Kuala Lumpur is seeking a front-desk/clinic support staff to assist doctors with wellness services, manage registrations, appointments, and patient flow. You will handle records, inventory, and ensure a clean, sterile environment.

The ideal candidate has a diploma, good communication, and a patient-oriented service mindset; weekend shifts and ad hoc duties may apply; training opportunities and staff discounts available.

Qualifications

• Minimum Diploma in any relevant field; fresh graduates are welcome and encouraged to apply.
• Previous experience in a clinic, healthcare, wellness, aesthetic, or customer service environment is an added advantage.
• Pleasant personality, well-groomed, professional, responsible, and self-motivated.
• Good communication and interpersonal skills with a patient-oriented and service-minded attitude.
• Able to work on weekends according to the clinic roster.
• Willing to perform reasonable ad hoc duties as assigned by the Manager, management, and doctors.

Responsibilities

• Assist doctors with wellness and medical procedures.
• Perform medical assessments and organize results and records.
• Schedule appointments and manage client flow.
• Manage patient registration, appointments, Whatapps enquiries, follow-ups, and general front-desk duties.
• Properly handle and administer products and medications.
• Manage clinic inventory to maintain an adequate supply of medical products.
• Keep rooms, equipment, and supplies clean and sterile.
• Maintain accurate client records, including payment details, medical history, and treatment plans.
• Conduct follow-up appointments to assess outcomes and monitor progress.
• Build rapport with clients and ensure a positive experience.
• Address client concerns and complaints professionally.
• Follow clinic policies, procedures, and regulatory guidelines.

Skills

Customer service

Interpersonal skills

Communication

Professionalism

Education

Diploma

Job description

ACT Health Clinic is dedicated to addressing aging-related issues, with a specific focus on health optimization and therapeutic solutions for illnesses.

Our team is committed to promoting 'Healthful Enthusiasm' among our clients. We believe in fostering positive and beneficial habits, which contribute to good health, illness prevention, and the enhancement of overall well-being.

Key Responsibilities:

• Assist doctors with wellness and medical procedures.
• Perform medical assessments and organize results and records.
• Schedule appointments and manage client flow.
• Manage patient registration, appointments, Whatapps enquiries, follow-ups, and general front-desk duties.
• Properly handle and administer products and medications.
• Manage clinic inventory to maintain an adequate supply of medical products.
• Keep rooms, equipment, and supplies clean and sterile.
• Maintain accurate client records, including payment details, medical history, and treatment plans.
• Conduct follow-up appointments to assess outcomes and monitor progress.
• Build rapport with clients and ensure a positive experience.
• Address client concerns and complaints professionally.
• Follow clinic policies, procedures, and regulatory guidelines.

Job Requirement:

• Minimum Diploma in any relevant field; fresh graduates are welcome and encouraged to apply.
• Previous experience in a clinic, healthcare, wellness, aesthetic, or customer service environment is an added advantage.
• Pleasant personality,nality, well-groomed, professional, responsible, and self-motivated.
• Good communication and interpersonal skills with a patient-oriented and service-minded attitude.
• Able to work on weekends according to the clinic roster.
• Willing to perform reasonable ad hoc duties as assigned by the Manager, management, and doctors.

Benefit / Salary package

• - Sales commission / intensive allowed
• - Parking claims allowance
• - Birthday Leave
• - Staff discount
• - Opportunities for internal relocation
• - Sponsored Training
• - Working hours - Mon- Fri (8.00am to 5.00pm or 9.30am to 6.30pm) and Sat-Sun (7.30am to 4.30pm or 9.00am -6.00pm)