NOC Engineer - Rotational Shift, Telecom Networks

Elabram; Shah Alam; On-site; MYR 56,000 - 89,000; Full time

Job summary

Jora Malaysia is seeking a Level 1 Network Operating Center Engineer for a 12-month contract in Shah Alam (Subang Hi-Tech). The role involves monitoring alarms, managing tickets, and dispatching on-site fault restoration during 7am-7pm and 7pm-7am rotations.

You will work with GSM/WCDMA/LTE networks, perform initial analysis, escalate as needed, and ensure security in line with Risk Management directives. Certifications in Telecom are advantageous; willingness to work holidays and weekends is

Qualifications

• Certifications in Telecom are advantageous.
• Understanding of service networks and core/transport elements.
• Willing to work rotational shifts, public holidays and weekends.

Responsibilities

• Monitor and handle alarm management & ticket management for the assigned Network Services.
• Fault remedy requiring on site presence dispatched timely as per SLA/severity matrix.
• Perform initial analysis to identify issues followed by restoration if possible (1st line of support).
• Escalation and notification to keep management and other business units informed during system outages.
• Regular follow up on the events with relevant departments working on it as per the process.
• Work towards the tasks assigned by the Shift Manager/NOC Manager.
• Ensure security is implemented and maintained per Security and Risk Management directives.
• Adhere to organizational guidelines, departmental processes & procedures.

Skills

Network knowledge

GSM/WCDMA/LTE

Alarm management

Shift work

Job description

Jora Malaysia is seeking a Level 1 Network Operating Center Engineer for a 12-month contract in Shah Alam (Subang Hi-Tech). The role involves monitoring alarms, managing tickets, and dispatching on-site fault restoration during 7am-7pm and 7pm-7am rotations.

You will work with GSM/WCDMA/LTE networks, perform initial analysis, escalate as needed, and ensure security in line with Risk Management directives. Certifications in Telecom are advantageous; willingness to work holidays and weekends is