NOC Operations Lead — 24/7 Network Reliability

DRACHEN WELLE ENGINEERING SDN. BHD.; Sepang; On-site; MYR 50,000 - 80,000; Full time

Job summary

DRACHEN WELLE ENGINEERING SDN. BHD. is seeking a Network Operations Centre (NOC) Engineer to lead and support 24/7 network operations in Sepang. You will monitor telecommunications networks, manage incidents, and coordinate restoration with Field Engineers, customers and vendors.

The role requires hands-on IP troubleshooting, DWDM/ROADM/OTN knowledge and strong leadership. You will produce technical reports, maintain topology diagrams and participate in standby rotations to ensure SLA compliance.

Qualifications

• Diploma or degree in Telecommunications, Network Engineering, EEE or IT.
• Minimum three years of relevant NOC or network maintenance experience.
• Hands-on IP troubleshooting and incident resolution.
• Knowledge of DWDM, ROADM, OTN and IP Core architectures.
• Experience leading or coordinating technical teams.
• Understanding SLA management and ticketing processes.
• Ability to prepare technical reports and network diagrams.
• Strong leadership and communication skills.
• Willing to participate in standby/on-call rotations.

Responsibilities

• Lead and coordinate the NOC team in daily network monitoring, incident management and maintenance activities.
• Monitor and maintain telecommunications network systems, including DWDM and IP network elements.
• Perform IP network troubleshooting and support resolution of routing, connectivity and latency issues.
• Coordinate corrective and preventive maintenance for network infrastructure.
• Respond to network incidents within defined SLA timelines.
• Troubleshoot faults and coordinate service restoration with Field Engineers, customers and vendors.
• Manage incident escalation and follow-up until full restoration.
• Prepare incident reports, RCA, RFO and FSR.
• Monitor trouble tickets, escalation progress and maintenance records.
• Assign tasks and provide guidance to NOC team members.
• Ensure shift handovers and clear communication between teams.
• Maintain spare-part readiness and inventory records.
• Prepare network topology diagrams and maintenance reports.
• Attend operational meetings with customers, vendors and stakeholders.
• Support 24/7 standby and on-call rotations.

Skills

IP troubleshooting

Network monitoring

Incident management

Leadership

SLA management

Troubleshooting

Documentation

Education

Diploma or Degree in Telecommunications/Network Engineering/Electrical and Electronic Engineering/Information Technology

Tools

TM NGT

DWDM

ROADM

OTN

IP Core

Job description

DRACHEN WELLE ENGINEERING SDN. BHD. is seeking a Network Operations Centre (NOC) Engineer to lead and support 24/7 network operations in Sepang. You will monitor telecommunications networks, manage incidents, and coordinate restoration with Field Engineers, customers and vendors.

The role requires hands-on IP troubleshooting, DWDM/ROADM/OTN knowledge and strong leadership. You will produce technical reports, maintain topology diagrams and participate in standby rotations to ensure SLA compliance.