Multilingual Customer Support Specialist

WERENT TECHNOLOGY SDN. BHD.; Kuala Lumpur; On-site; MYR 31,000 - 47,000; Full time

Job summary

WERENT TECHNOLOGY SDN. BHD. is seeking a Customer Service Executive to handle inquiries via online chat, WhatsApp and calls from Setapak/Wangsa Maju and across Kuala Lumpur.

You will provide accurate information on products, assist with resolving issues, and maintain detailed records of interactions. Fresh graduates are welcome; training will be provided. The ideal candidate communicates well in Mandarin, Bahasa Malaysia, and English, works well independently or in a team, and is willing to work

Qualifications

• Proficient in Mandarin, Bahasa Malaysia, and English, with good verbal and written communication skills.
• Previous experience in customer service, call centres, or online customer support is an advantage.
• Fresh graduates are encouraged to apply. Training will be provided.
• Good communication, interpersonal, and problem-solving skills.
• Patient, responsible, and able to handle customer enquiries and complaints professionally.
• Basic computer literacy and familiarity with Microsoft Office or similar applications.
• Able to multitask and work independently as well as part of a team.
• Willing to work on-site in Setapak / Wangsa Maju, Kuala Lumpur.

Responsibilities

• Handle customer enquiries through online chat, WhatsApp, and phone calls in a professional and timely manner.
• Provide accurate information about the company's products, services, and procedures.
• Assist customers in resolving enquiries, complaints, and service-related issues.
• Follow up on customer requests and ensure issues are resolved efficiently.
• Maintain accurate records of customer interactions, enquiries, and resolutions.
• Escalate complex or unresolved issues to the relevant departments when necessary.
• Coordinate with internal teams to ensure smooth communication and effective problem resolution.
• Maintain a high standard of customer satisfaction and service quality.
• Perform other customer service-related duties as assigned by the supervisor.

Skills

Mandarin

Bahasa Malaysia

English

Job description

WERENT TECHNOLOGY SDN. BHD. is seeking a Customer Service Executive to handle inquiries via online chat, WhatsApp and calls from Setapak/Wangsa Maju and across Kuala Lumpur.

You will provide accurate information on products, assist with resolving issues, and maintain detailed records of interactions. Fresh graduates are welcome; training will be provided. The ideal candidate communicates well in Mandarin, Bahasa Malaysia, and English, works well independently or in a team, and is willing to work