Customer Service Executive

WERENT TECHNOLOGY SDN. BHD.; Kuala Lumpur; Sur place; MYR 31 000 - 47 000; Plein temps

Résumé du poste

WERENT TECHNOLOGY SDN. BHD. is seeking a Customer Service Executive to handle inquiries via online chat, WhatsApp and calls from Setapak/Wangsa Maju and across Kuala Lumpur.

You will provide accurate information on products, assist with resolving issues, and maintain detailed records of interactions. Fresh graduates are welcome; training will be provided. The ideal candidate communicates well in Mandarin, Bahasa Malaysia, and English, works well independently or in a team, and is willing to work

Qualifications

• Proficient in Mandarin, Bahasa Malaysia, and English, with good verbal and written communication skills.
• Previous experience in customer service, call centres, or online customer support is an advantage.
• Fresh graduates are encouraged to apply. Training will be provided.
• Good communication, interpersonal, and problem-solving skills.
• Patient, responsible, and able to handle customer enquiries and complaints professionally.
• Basic computer literacy and familiarity with Microsoft Office or similar applications.
• Able to multitask and work independently as well as part of a team.
• Willing to work on-site in Setapak / Wangsa Maju, Kuala Lumpur.

Responsabilités

• Handle customer enquiries through online chat, WhatsApp, and phone calls in a professional and timely manner.
• Provide accurate information about the company's products, services, and procedures.
• Assist customers in resolving enquiries, complaints, and service-related issues.
• Follow up on customer requests and ensure issues are resolved efficiently.
• Maintain accurate records of customer interactions, enquiries, and resolutions.
• Escalate complex or unresolved issues to the relevant departments when necessary.
• Coordinate with internal teams to ensure smooth communication and effective problem resolution.
• Maintain a high standard of customer satisfaction and service quality.
• Perform other customer service-related duties as assigned by the supervisor.

Connaissances

Mandarin

Bahasa Malaysia

English

Description du poste

Werent is a newly established company in Malaysia, with our office located near Rampai Town Centre, Taman Sri Rampai, Kuala Lumpur (53300). We are currently building our local team and looking for motivated individuals to join us as Customer Service Executives.

Job Requirements

Proficient in Mandarin, Bahasa Malaysia, and English, with good verbal and written communication skills.

Previous experience in customer service, call centres, or online customer support is an advantage.

Fresh graduates are encouraged to apply. Training will be provided.

Good communication, interpersonal, and problem-solving skills.

Patient, responsible, and able to handle customer enquiries and complaints professionally.

Basic computer literacy and familiarity with Microsoft Office or similar applications.

Able to multitask and work independently as well as part of a team.

Willing to work on-site in Setapak / Wangsa Maju, Kuala Lumpur.

Job Responsibilities

Handle customer enquiries through online chat, WhatsApp, and phone calls in a professional and timely manner.

Provide accurate information about the company's products, services, and procedures.

Assist customers in resolving enquiries, complaints, and service-related issues.

Follow up on customer requests and ensure issues are resolved efficiently.

Maintain accurate records of customer interactions, enquiries, and resolutions.

Escalate complex or unresolved issues to the relevant departments when necessary.

Coordinate with internal teams to ensure smooth communication and effective problem resolution.

Maintain a high standard of customer satisfaction and service quality.

Perform other customer service-related duties as assigned by the supervisor.