Bilingual Customer Care & Admin Specialist

MRT SOLUTIONS SDN BHD; Penang; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

EPF, SOCSO and EIS contributions

Annual leave, medical leave & publicH

Job summary

MRT Solutions Sdn Bhd, a Malaysia-based procurement specialist, is seeking a Customer Service Executive to handle inquiries via phone, WhatsApp and email. You will liaise with clients, suppliers and internal teams to coordinate services and ensure timely follow-up, while maintaining strong customer satisfaction.

The role involves administrative duties, preparing quotations and documents, and updating records.

Qualifications

• Strong communication skills in Bahasa Malaysia and English.
• Ability to multitask and manage time effectively.
• Patient, responsible and customer-focused attitude.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email and other channels.
• Respond to requests, complaints and feedback professionally and promptly.
• Coordinate with clients, suppliers and internal teams to progress services.
• Provide customers with accurate updates on service requests and status.
• Assist in preparing quotations, service documents and correspondence.
• Perform daily administrative tasks including filing, data entry and record keeping.
• Schedule appointments, meetings and operational arrangements.
• Coordinate with Operations and Accounts on documentation, invoicing and payments.

Skills

Customer service

Administrative support

Microsoft Office

Bahasa Malaysia & English

Tools

Word

Excel

Job description

MRT Solutions Sdn Bhd, a Malaysia-based procurement specialist, is seeking a Customer Service Executive to handle inquiries via phone, WhatsApp and email. You will liaise with clients, suppliers and internal teams to coordinate services and ensure timely follow-up, while maintaining strong customer satisfaction.

The role involves administrative duties, preparing quotations and documents, and updating records.