Customer Experience Specialist

Lee Ming Press Sdn Bhd; Kuching; On-site; MYR 24,000 - 36,000; Full time

Job summary

Lee Ming Press Sdn Bhd in Kuching, Sarawak, is hiring a Customer Service professional to deliver exceptional support and build strong relationships with our customers. This is a full-time role based in our premises in Kuching.

As a full-time representative, you will handle inquiries via phone, email, and chat, resolve issues promptly, and contribute to process improvements while maintaining accurate records. A passion for service and the ability to work with diverse customers is essential.

Qualifications

• Previous experience in a customer-facing role.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds.
• Strong problem-solving and critical thinking skills to handle a wide range of customer inquiries and concerns.
• A keen attention to detail and the ability to work effectively in a fast-paced and dynamic environment.
• A genuine passion for providing outstanding customer service and a commitment to exceeding customer expectations.

Responsibilities

• Promptly addressing and resolving customer inquiries, complaints, and concerns via phone, email, or other communication channels.
• Providing accurate and detailed information about our products and services to customers.
• Collaborating with cross-functional teams to ensure the timely and effective resolution of customer issues.
• Maintaining comprehensive and organised records of customer interactions and transactions.
• Answer incoming customer inquiries promptly and accurately through phone, email and chat.
• Understand customer’s needs, identify and resolve their problems, and elevate them to the relevant team when necessary.
• Update customer about the status of their inquiries and ensure they are satisfied with the level of service provided.
• Process order and ensure they are delivered within agreed timelines.
• Monitor customer feedback and recommend improvement to management.
• Continuously learn about the new product and services to provide accurate information to customers.
• Actively contributing to the continuous improvement of our customer service processes and procedures
• Adhering to company policies, procedures, and industry regulations to ensure compliance

Skills

Customer facing experience

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Job description

Lee Ming Press Sdn Bhd in Kuching, Sarawak, is hiring a Customer Service professional to deliver exceptional support and build strong relationships with our customers. This is a full-time role based in our premises in Kuching.

As a full-time representative, you will handle inquiries via phone, email, and chat, resolve issues promptly, and contribute to process improvements while maintaining accurate records. A passion for service and the ability to work with diverse customers is essential.