Multilingual Customer Experience Executive

Polaris Explorer Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

ALLU Malaysia in Kuala Lumpur is seeking a Customer Service Executive to handle inquiries across social media, WhatsApp, email, and phone, and to maintain CRM-driven engagement with customers.

The role requires English fluency and reading/speaking Mandarin and Malay, with at least 1 year in a similar field. You will work full-time in the office, Tuesday to Saturday, with weekend/public holiday shifts.

Qualifications

• Minimum SPM/Diploma are welcome.
• Excellent personality with good communication & coordination skills.
• Good customer handling and maintain customer engagement through CRM program.
• Minimum of 1 year working experience in the same field.
• Able to work with word processing and spreadsheet software.
• Proficiency in English is a must for work coordination with overseas team members.
• Must know how to read, speak and write Mandarin, Malay, and English.
• Full time working in office from Tuesday to Saturday and able to do shift on weekend/public holiday.

Responsibilities

• Respond promptly to all incoming inquiries through social media (Instagram and Facebook), instant messenger (WhatsApp, Zalo), Email, phone calls, website, and other forms of incoming inquiries.
• Respond and clarify customer comments in public domain.
• Do the classification for transactional and non-transactional inquiry.
• Distribute all transactional inquiries to Concierges and team in order to follow up further with the customer and working closely with Concierges for closing the transactions.
• Close loop communication on all the non-transactional inquires and give feedback on how to convert the non-transactional inquiries into transactional inquiries.
• Maintain and update daily report.
• Actively reach customer to inform any running CRM program.

Skills

English proficiency

Multilingual: Mandarin, Malay, English

CRM familiarity

Communication skills

Education

SPM/Diploma

Tools

MS Word

MS Excel

Job description

ALLU Malaysia in Kuala Lumpur is seeking a Customer Service Executive to handle inquiries across social media, WhatsApp, email, and phone, and to maintain CRM-driven engagement with customers.

The role requires English fluency and reading/speaking Mandarin and Malay, with at least 1 year in a similar field. You will work full-time in the office, Tuesday to Saturday, with weekend/public holiday shifts.