Customer Experience Specialist - Multilingual Support

Allianz Malaysia; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

Allianz Malaysia is seeking a Customer Service Associate in Kuala Lumpur to enhance customer experience through high-quality service. Responsibilities include handling customer inquiries, troubleshooting, and providing first contact resolutions.

The ideal candidate holds a relevant degree, has strong communication skills in English and Bahasa Malaysia, and is willing to work shifts. Familiarity with tools like ChatGPT is a plus. Fresh graduates are encouraged to apply.

Qualifications

• Proficiency in writing and speaking clearly in English and Bahasa Malaysia is required.
• Mandarin speaking ability is an added advantage.
• More than one year of relevant experience in a contact center is preferred.

Responsibilities

• Deliver high-quality customer service and handle inquiries via various communication channels.
• Provide first contact resolution and escalate unresolved complaints appropriately.
• Educate customers on available services and promote customer loyalty.

Skills

Customer experience focus

Strong communication skills

Proficiency in English and Bahasa Malaysia

Familiarity with ChatGPT

Education

Degree in a related field

Job description

Allianz Malaysia is seeking a Customer Service Associate in Kuala Lumpur to enhance customer experience through high-quality service. Responsibilities include handling customer inquiries, troubleshooting, and providing first contact resolutions.

The ideal candidate holds a relevant degree, has strong communication skills in English and Bahasa Malaysia, and is willing to work shifts. Familiarity with tools like ChatGPT is a plus. Fresh graduates are encouraged to apply.