Customer Service Representative – Mandarin (Regular Hours)

TP; Kuala Lumpur; On-site; MYR 39,000 - 56,000; Full time

Job summary

TP in Kuala Lumpur is hiring a Mandarin-speaking Customer Service Representative to support customers in Mandarin and English. You will handle inquiries, provide accurate information, and resolve issues across channels.

The role requires Mandarin proficiency at level C1 and English at B1 or higher, with SPM qualification or above. Prior customer service or BPO experience is preferred, and you will work Monday–Friday, 9:00 AM–6:00 PM in a fast-paced environment.

Qualifications

• Mandarin fluency at C1 level to interact confidently with Mandarin-speaking customers.
• English proficiency at B1 or higher to understand and communicate in English.
• SPM or higher education required; customer service/BPO experience preferred.

Responsibilities

• Handle customer enquiries via phone, email, and other communication channels.
• Provide accurate information and professional assistance to customers.
• Resolve customer issues and complaints efficiently.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions and cases.
• Escalate complex issues to the relevant teams when required.
• Follow company policies, procedures, and service standards.
• Collaborate with internal teams to ensure a smooth customer experience.
• Meet assigned customer service and performance KPIs.

Skills

Mandarin (C1)

English (B1)

Communication

Customer handling

Problem solving

Fast-paced

Education

SPM qualification

Job description

We are looking for a Mandarin-speaking Customer Service Representative to join our team in Kuala Lumpur. You will assist customers, handle enquiries, resolve issues, and deliver a professional customer experience in both Mandarin and English.

Responsibilities

• Handle customer enquiries via phone, email, and other communication channels.
• Provide accurate information and professional assistance to customers.
• Resolve customer issues and complaints efficiently.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions and cases.
• Escalate complex issues to the relevant teams when required.
• Follow company policies, procedures, and service standards.
• Collaborate with internal teams to ensure a smooth customer experience.
• Meet assigned customer service and performance KPIs.

Qualifications

• Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers.
• English proficiency: B1 or above – able to understand and communicate effectively in English.
• SPM qualification or above.
• Customer Service or BPO experience is preferred.

Required Skills

• Strong communication and interpersonal skills.
• Good problem-solving and customer-handling skills.
• Comfortable working in a fast-paced customer service environment.
• Stable employment history is preferred.
• Able to commit to Monday–Friday, 9:00 AM–6:00 PM.

Pay range and compensation package

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.