Mandarin-Speaking Customer Support Pro — Frontline in KL

Welsend Global Services; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

WELSEND MALAYSIA SDN BHD is seeking a Mandarin-speaking Customer Service Representative to join their Kuala Lumpur team on a full-time basis. You will be the frontline for customer interactions, providing support in Mandarin, resolving queries, and ensuring the highest standard of service.

Immediate joiners are preferred to contribute quickly to the organization. The role requires fluent Mandarin, English proficiency, and the ability to work effectively in a fast-paced environment, with

Qualifications

• Mandarin fluency is essential for the role.
• Experience in customer service or call centre preferred.
• Proficient in English for written and verbal communication.
• Strong communication, accuracy and attention to detail.

Responsibilities

• Handle incoming customer enquiries via phone, email, and other channels.
• Provide accurate information about products and services promptly.
• Resolve issues and escalate when necessary.
• Maintain detailed records of customer interactions in company systems.
• Identify feedback and suggest process improvements to relevant departments.
• Process requests with accuracy and attention to detail.
• Meet service quality targets and follow company policies.
• Collaborate with colleagues to support customer satisfaction.
• Engage with customers in Mandarin to understand needs.

Skills

Mandarin fluency

English proficiency

Customer service

Communication

Multitasking

Teamwork

Tools

CRM software

Databases

Job description

WELSEND MALAYSIA SDN BHD is seeking a Mandarin-speaking Customer Service Representative to join their Kuala Lumpur team on a full-time basis. You will be the frontline for customer interactions, providing support in Mandarin, resolving queries, and ensuring the highest standard of service.

Immediate joiners are preferred to contribute quickly to the organization. The role requires fluent Mandarin, English proficiency, and the ability to work effectively in a fast-paced environment, with