Mandarin Customer Support Specialist - Malaysia

eTeam; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Job summary

eTeam in Malaysia is seeking a Mandarin Customer Support Executive to join our on-site Kuala Lumpur team. You will handle inquiries via voice, chat, and email, delivering professional support in Mandarin and English while maintaining high customer satisfaction.

The ideal candidate has Mandarin fluency, good English, and at least 6 months in customer service, with strong communication and problem-solving abilities. Training and development opportunities are provided in a multicultural environment.

Qualifications

• Mandarin speaking and writing fluency required.
• Good command of English.
• 6 months or more in customer service, call center, or related roles encouraged.

Responsibilities

• Provide professional Mandarin-speaking customer support across voice, chat, and email.
• Handle inquiries and resolve issues with timely and accurate responses.
• Communicate effectively in Mandarin and English to ensure customer satisfaction.
• Record interactions accurately and collaborate with internal teams for effective resolutions.

Skills

Mandarin fluency

English proficiency

Communication skills

Active listening

Problem solving

Customer focus

Job description

eTeam in Malaysia is seeking a Mandarin Customer Support Executive to join our on-site Kuala Lumpur team. You will handle inquiries via voice, chat, and email, delivering professional support in Mandarin and English while maintaining high customer satisfaction.

The ideal candidate has Mandarin fluency, good English, and at least 6 months in customer service, with strong communication and problem-solving abilities. Training and development opportunities are provided in a multicultural environment.