Customer Service Executive - Urgent Hiring

Polaris Explorer Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

ALLU Malaysia in Kuala Lumpur is seeking a Customer Service Executive to handle inquiries across social media, WhatsApp, email, and phone, and to maintain CRM-driven engagement with customers.

The role requires English fluency and reading/speaking Mandarin and Malay, with at least 1 year in a similar field. You will work full-time in the office, Tuesday to Saturday, with weekend/public holiday shifts.

Qualifications

• Minimum SPM/Diploma are welcome.
• Excellent personality with good communication & coordination skills.
• Good customer handling and maintain customer engagement through CRM program.
• Minimum of 1 year working experience in the same field.
• Able to work with word processing and spreadsheet software.
• Proficiency in English is a must for work coordination with overseas team members.
• Must know how to read, speak and write Mandarin, Malay, and English.
• Full time working in office from Tuesday to Saturday and able to do shift on weekend/public holiday.

Responsibilities

• Respond promptly to all incoming inquiries through social media (Instagram and Facebook), instant messenger (WhatsApp, Zalo), Email, phone calls, website, and other forms of incoming inquiries.
• Respond and clarify customer comments in public domain.
• Do the classification for transactional and non-transactional inquiry.
• Distribute all transactional inquiries to Concierges and team in order to follow up further with the customer and working closely with Concierges for closing the transactions.
• Close loop communication on all the non-transactional inquires and give feedback on how to convert the non-transactional inquiries into transactional inquiries.
• Maintain and update daily report.
• Actively reach customer to inform any running CRM program.

Skills

English proficiency

Multilingual: Mandarin, Malay, English

CRM familiarity

Communication skills

Education

SPM/Diploma

Tools

MS Word

MS Excel

Job description

Customer Service Executive - Urgent Hiring

ALLU, the leading buying institution of Preloved Luxury Goods from Japan is expanding its business in Malaysia, looking for Customer Service candidates with below requirements:

Role Description:

This is a full-time Customer Service role at ALLU Malaysia located in Kuala Lumpur. The role involves handling customer support, communication with clients, providing customer service, and managing contact center activities.

Responsibilities:

Respond promptly to all incoming inquiries through social media (Instagram and Facebook), instant messenger (WhatsApp, Zalo), Email, phone calls, website, and other forms of incoming inquiries

Respond and clarify customer comments in public domain

Do the classification for transactional and non-transactional inquiry

Distribute all transactional inquiries to Concierges and team in order to follow up further with the customer and working closely with Concierges for closing the transactions

Close loop communication on all the non-transactional inquires and give feedback on how to convert the non-transactional inquiries into transactional inquiries

Maintain and update daily report

Actively reach customer to inform any running CRM program

Qualifications:

Minimum SPM/Diploma are welcome.

Excellent personality with good communication & coordination skills

Good customer handling and maintain customer engagement through CRM program

Minimum of 1 year working experience in the same field

Able to work with word processing and spreadsheet software

Proficiency in English is a must for work coordination with overseas team members

Must know how to read, speak and write Mandarin, Malay, and English.

Full time working in office from Tuesday to Saturday and able to do shift on weekend/public holiday

What can I earn as a Customer Service Executive