Multi-Outlet F&B Operations Leader

JINS HEALTH GROUP SDN. BHD.; Subang Jaya; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation package

Year-end bonus

Free employee parking

Annual company dinner

Career development opportunities

Learning and development subsidies

Job summary

JINS HEALTH GROUP SDN. BHD. is seeking an experienced F&B Operations Manager to oversee daily operations across multiple outlets and drive sales performance. You will lead Outlet Managers, ensure standards, and implement promotional strategies to maximize revenue.

The role requires strong leadership, customer service focus, and the ability to travel between outlets as needed in a fast-paced environment.

Qualifications

• Minimum Diploma or Bachelor’s Degree in Business, Hospitality, F&B Management, or related field.
• At least 3 years of experience in F&B or retail chain operations management.
• Proven experience managing multiple outlets and leading Outlet Managers.
• Strong leadership, communication, problem-solving, and people management skills.
• Able to work in a fast-paced environment and travel between outlets when required.
• Good understanding of outlet KPI management, SOP compliance, inventory control, and manpower planning.

Responsibilities

• Oversee daily operations of multiple outlets.
• Lead, support, and monitor Outlet Managers to meet operational and sales targets.
• Ensure outlets maintain high standards of customer service, cleanliness, and SOP compliance.
• Propose and implement sales and promotional strategies to drive traffic and revenue.
• Monitor staffing, scheduling, performance, and training across outlets.
• Review sales, costs, wastage, and identify profitability improvements.
• Conduct outlet visits, audits, and performance reviews for consistency.
• Handle customer complaints and escalations professionally and efficiently.
• Drive continuous improvement to enhance productivity and customer experience.
• Manage inventory, stock control, and equipment maintenance.
• Forecast stocks and plan purchase orders for ingredients and products.

Skills

Leadership

Communication

People management

Problem-solving

F&B management

Education

Diploma/Bachelor’s degree in Business/Hospitality/F&B Management

Job description

JINS HEALTH GROUP SDN. BHD. is seeking an experienced F&B Operations Manager to oversee daily operations across multiple outlets and drive sales performance. You will lead Outlet Managers, ensure standards, and implement promotional strategies to maximize revenue.

The role requires strong leadership, customer service focus, and the ability to travel between outlets as needed in a fast-paced environment.